IT Support Analyst 2nd line, Windows, Cisco, IT Change Projects We are hiring for a seasoned Support Analyst on a permanent basis to work onsite in the north east Birmingham area. This is a really interesting role encompassing IT Support for users but bespoke application support and involvement in plenty of IT Change projects. As such there will be stakeholder engagement across the business, in an almost BA capacity, to understand user needs, drive IT projects forward, implement and document. You will have commercial experience in: MS 365 Azure AD / Entra ID Azure Intune / Defender ITIL environment (ideally certified) Topdesk or other ITSM products Experience supporting bespoke applications Cisco routing and switching Change Management projects Any business analysis exposure The working hours are Monday Friday, with a call rota, typically 1 week in 4-6 and predominantly onsite due to the nature of the work. If you are looking for a varied role with plenty of project work and the chance to take on broader responsibility across BA and IT Support, please get in touch ASAP.