If you are looking for an exciting, varied and important role within the NHS and enjoy a challenge, then the Obstetrics and Gynaecology Department wishes to appoint a Patient Co-ordinator.
Our team consists of Patient Co-ordinators and Waiting List Co-ordinators who provide an excellent service to Consultants and Specialist Nurses in support of Inpatient and Outpatient services. Our team is supported by the Administration Team Leaders who work closely together in support of leading their direct reports and providing cross cover for the wider team, reporting to the Operational Support Manager.
Our team is dynamic and constantly evolving to manage the demand and challenges of the service. We are a friendly and supportive team, who pull together and support each other with varying workloads, working closely together to ensure a positive and caring environment whilst recognising and actively encouraging individual development needs and career progression.
The proposed interview date is 5th March.
The role of Patient Co-ordinator
To provide an efficient, confidential administrative and secretarial service to the Obstetrics and Gynaecology Consultants and their Medical Team to enable provision of patient care and specialty services.
Responsibilities include:
1. Working as a member of the administration team to ensure service delivery and adequate administration cover is provided.
2. Adopting a flexible approach to ensure that all Consultant Team and Trust Objectives are completed efficiently and within given timescales.
3. Typing to meet Trust turnaround times, resolving patient queries, maintaining accurate data, and supporting the Admissions Team.
4. Reviewing Consultants' Waiting Lists in support of patient pathways and full clinic utilisation.
5. Managing clinical activity and calendars, scheduling appointments and meetings as directed by the Consultant.
6. Utilising all outpatient clinic capacity by reviewing new and follow-up outpatient waiting lists.
7. Highlighting any results, correspondence, or patient queries that need response to the clinical team members.
8. Assisting and supporting in the induction and training of new colleagues.
9. Promoting and sharing best practices with colleagues to ensure the highest standards are achieved.
10. Providing support to colleagues to ensure Trust service delivery standards are maintained.
11. Regularly informing the Administration Team Leader about progress and flagging urgent issues.
12. Dealing sensitively with patients offering non-clinical help and advice.
13. Providing support to the Admissions Team including the organisation of admission procedures.
14. Covering colleagues during absences/annual/sick leave as directed by the Administration Team Leader.
15. Undertaking job rotation for cross-cover as well as for development and training purposes.
This is a responsible role, where you are the pivotal person in the patient's relationship with the Clinical Team. You will have well-developed communication, organisation, and time management skills. You'll be a friendly and positive team player with excellent interpersonal skills. You will have the ability to work under pressure whilst remaining calm and using your own initiative in a logical and methodical way, maintaining attention to detail while being able to multi-task.
Band 3
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust, we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust, new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Gloucestershire Hospitals NHS Foundation Trust is one of the largest hospital trusts in England, delivering services from two general hospitals in thriving Gloucester and beautiful regency Cheltenham. We have over 9,000 members of staff who are committed to providing high quality acute elective and specialist services under our vision of 'Best Care For Everyone'.
We offer:
* Generous Annual Leave Allowance starting at 27 days plus Bank Holidays and increasing to 33 days.
* Access to the NHS Pension Scheme.
* Access to our Health and Well-Being Hub and Employee Assistance Programme.
* Access to on-site Nurseries.
* Discounted Public Transport.
* Safe, supportive and positive working environment with regular, robust supervision.
* A wide range of exciting learning opportunities including a number of Apprenticeships.
* Flexible Working - Many of our staff work flexibly in different ways.
* Reward and Recognition Schemes.
Working for Gloucestershire Hospitals NHS Foundation Trust offers a number of discounts for local shops, restaurants and services and entitles you to a Blue Light Card offering further discounts.
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