Job Description
Client Services Associate – Asset Management
Location - Manchester
Pay – Competitive day rate PAYE
Contract Type – Temporary 12 Months
Monday to Friday
Start date – End of February 2025
Job Description Summary
As Client Services Associate, you will be responsible for providing helpful, friendly and high-quality support to our clients, when they need them. Working days are Monday to Friday (no regular weekend work!) and staff in most roles work in the office on Tuesdays, Wednesdays and Thursdays, with Mondays and Fridays working from home. As one of the world’s largest asset management firms, our client can offer unrivalled career opportunities in Manchester, the UK, and further afield.
Core Job Responsibilities
As Client Services Associate, you will;
* Handle and prioritise client requests by phone and email. Follow up with internal partners or clients directly to resolve outstanding issues.
* Identify applicable internal partners to collaborate with to develop solutions.
* Ensure client inquiries are resolved and communicated within defined service levels.
* Ensure all communications are within regulatory guidelines and are accurate, clear, and concise.
* Develop knowledge of funds, products, and services, as well as the overall Financial Services industry.
Qualifications for the job
Experience working within financial/professional services is mandatory to be considered for this position