Reports to: Senior Kooth Engagement Lead
Direct Reports: N/A
Location: Liverpool, Wirral, Sefton
Please note this role involves travel to schools and other engagements across the territory above. Our Engagement Leads work from home otherwise.
Kooth PLC is a digital mental health company committed to providing accessible mental health care for all, with a focus on children and young people in both the UK and the US. We aim to support the mental wellbeing of over 17 million people, boasting over twenty years of data and clinical excellence. We have been a trusted partner of the NHS and Local Authorities for over two decades, offering NICE-compliant services and holding a BACP accreditation.
Role Objective
To raise awareness and promote Kooth to children and young people by engaging with trusted referrers including schools, colleges, GPs, A&E, pharmacies, community groups, sports clubs and charities. This role involves weekly travel.
Main responsibilities:
Promote Kooth to young people in schools and colleges
* Maintain an up to date, comprehensive database of all secondary schools and FE/ Sixth Form colleges in contract area(s)
* Maintain an up to date, comprehensive database of all GP surgeries and medical centres in contract area(s)
* All new contacts including local service providers and voluntary organisations to be uploaded into Salesforce
* Prioritise engagement of at least the top 25% of all secondary schools and colleges that are the largest in contract areas
* Prioritise engagement of at least the top 25% of all secondary schools and colleges that are the most deprived
* Take a strategic approach to diary management and planning outreach to maximise reach and engagement across whole contract area(s)
* Use monthly data to assess and evolve your approach to maximise effectiveness of your local engagement
Inform and promote Kooth to referrers
* Engage education, healthcare & local community professionals to encourage them to refer young people to Kooth
* Embed Kooth across contract geographical area and demonstrate engagement with a breadth of different referrers
* Encourage parents/carers to tell their child about Kooth
* Demonstrate knowledge in the specific reasons why Kooth compliments referrer needs
* Build confidence and skills in presenting to and engaging a professional audience
* Regular recording of all new contacts and activity/ engagement of CYP and professionals on Salesforce
* Host stalls at high footfall public events, including Freshers Fairs, and attend key regional network and partnership meetings
* Organise, present or support national & regional KoothTalks Training webinars
* Follow up all requests from local referrers who attended a national webinar
Manage the distribution of promotional materials
* Send monthly newsletters, printed promotional materials and/or digital resource packs to all referrer contacts
* Email the correct tailored newsletter to referrer contacts in a timely manner every month
* Manage the ordering and distribution of printed promotional materials
* Ensure the appropriate digital assets and links are included in all external referrer communications
Raise awareness via social media
* Promote Kooth via local social media networks to teachers, parents, healthcare professionals and local organisations
* Regularly post information about Kooth to local networks on LinkedIn, Meta and Twitter
* Quarterly - aim to post a video or story about Kooth on Instagram or TikTok
Technical Skills
* Experienced presenter and communicator to young people
* Efficiently manage own time and engagement commitments
* Able to source and build relationships with professionals
* Experienced presenter and communicator to adults
* Able to review output and outcomes and see where improvements can be made
* Understand how to create and use excel spreadsheets and/or data-recording systems
* Use a range of social media platforms to raise awareness for the business
Power Skills
* Negotiation
Education/Qualifications
Must have:
* GCSE in English and Maths
* Clean driving licence and able to drive own car throughout the day
* Qualification in teaching, marketing, sales, youth work or equivalent experience
If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team.
At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual.
Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults.
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