Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we have the perfect opportunity for you!
We are a leading producer of a well know product across Europe. Our modern office in Towcester is seeking a dedicated Customer Services Advisor to join our friendly and established team.
Position: Customer Services Advisor
Location: Towcester,
Salary: £25,000 per annum
Contract: Permanent, Full Time
Hours: 37.5 hours per week - Monday to Thursday 8:30 am - 5:00 pm, Friday 8:30 am - 4:30 pm (1-hour lunch break)
The Role:
As a Customer Services Advisor, you will play a vital role in our customer services team. Your responsibilities will include processing sales orders, addressing customer queries, and collaborating closely with suppliers. Full training will be provided, so don't worry if you're new to the industry!
Key Tasks and Duties:
Receipt & processing of customer orders onto the Sage 200 system
Conduct daily stock takes across our three UK warehouses
Handle customer queries and enquiries with care
Process sales returns and log them on the non-conformance log
Manage daily customer calls
Collaborate with suppliers through B2B Order Processing
What We Need From You:
Essential:
Previous customer service experience
Valid driving licence and access to your own vehicle
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Skills to Demonstrate:
Excellent customer service skills and strong interpersonal communication
Ability to thrive under pressure while managing multiple tasks
Superior organisational and time management skills
A friendly, approachable, and confident demeanour
Strong teamwork abilities and a can-do attitude
Flexibility and adaptability to changing priorities
Keen attention to detail What's on Offer?
Company pension
Group Life Insurance (4x salary)
Free on-site parking
Employee Assistance Programme (EAP)
Health Cash Plan
Generous holiday allowance: 23 days + bank holidays (plus an additional day after 5 years of service)How to Apply:
If you're excited about this opportunity and think you'd be a great fit, please submit your CV and a brief cover letter outlining your relevant experience. We can't wait to meet you!
Join us in delivering excellence in customer service and be part of our exciting journey!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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