Education and Training Support Administrator
The Education & Training Support Administrator will provide effective and efficient administrative support for Postgraduate Medical and Dental Education (PMDE) teams in the Education and Training sub-directorate in the East of England.
The postholder will work closely with educators, trust colleagues, host placement providers, administrators, the Lead Employer and other NHSE teams to ensure that key PMDE processes and activities are carried out.
Education & Training Support Administrators will have a designated team, which they will report to, which will be one of the following:
* Assessment & Revalidation Team
* Recruitment Team
Education & Training Support Administrators will be expected to work flexibly across teams to support the delivery of specific workstreams and team functions, in line with key periods of activity and deadlines for the teams listed above.
Education & Training Support Administrators will therefore support the delivery of a comprehensive administrative service, including the recruitment and assessment of learners and ensuring that programme data is recorded in an accurate way on NHSE databases.
The postholder may be expected to carry out other appropriate delegated duties as required.
Main duties of the job
Key responsibilities of the role include:
* Working to support the team functions and objectives of designated team
* Working flexibly to support other teams as directed, in order to support key periods of activity
* To provide high quality project, service, initiative and administrative support including information and analysis.
* To ensure that processes are accurately followed, as outlined in regional or national SOPs
* To ensure that policy is followed to ensure the requirements of national and regional directives are met, such as the Gold Guide
* Accurately using and updating databases and systems, such as Oriel, TIS or GMC.
* Liaising with key internal and external stakeholders in support of Postgraduate Medical and Dental Education
* Ability to produce clear, concise analysis and reports
Person Specification
Qualifications
* Nationally recognised qualification (e.g. NVQ or BTEC) in business/office administration at level 3 or above / or equivalent experience
* Formal qualification or training / intermediate knowledge of Microsoft Office Applications or can demonstrate extensive use and understanding of these applications (e.g. Word, Excel)
Knowledge and experience
* Significant demonstrable experience of working in an administrative/support role
* Experience of working to set protocols and procedures
* Experience of effectively communicating routine information using clear and appropriate formats
* Previous experience working in the NHS or training and education environment
* Understanding and knowledge of database systems. Responsible for maintaining one or more information systems including TIS, Oriel, ePortfolio etc
Skills Capabilities & Attributes
* Excellent interpersonal and communication skills
* Manages people's expectations and adapts communication to take account of intended audience
* Able to make judgements involving facts or situations, some of which require analysis or a comparison of a range of options, ability to use problem solving skills to determine best course of action
Values and behaviours
* Willing to learn new skills
* Driven by the needs of patients and service users
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