Regional Facilities Manager
Salary £50,000 - £52,000 per annum Location West Yorkshire & Humberside Shift Pattern Days Hours per day
This is a Permanent, Full Time vacancy that will close in 16 days at 23:59 BST.
The Vacancy
Job Purpose
The Regional Facilities Manager (RFM) will lead the technical teams in the delivery of PPM and Reactive maintenance services. This role will require you to manage your technicians and clients, ensuring good working relationships are maintained and built upon.
The RFM must ensure services are delivered in line with legislative and regulatory standards whilst meeting service level agreements. In addition you will be required to complete a schedule of compliance audits in a timely fashion, taking corrective action as required whilst driving process and supporting the training of all direct reports.
Key Accountabilities
1. Develop and promote an effective team culture across the region, aligned to City and client’s values.
2. Develop and promote a culture of behavioural safety within the region, ensuring effective reporting and investigation of any potential hazards or near misses, incidents, and accidents.
3. Ensure that all sites are covered on a 365 24/7 basis to deliver both reactive and planned maintenance.
4. Provide technical support and coaching to RMTE Supervisors.
5. Ensure under performance against KPI’s is understood and action plans are in place to drive improvement.
6. Ensuring all tools and equipment necessary are available to deliver both reactive and planned maintenance.
7. Support the Divisional Manager on all technical, people and FM process issues.
8. Provide cover for Divisional Manager during times of absence, holidays and meetings, if requested.
9. Complete specified reports and compliance documentation resolving issues as and when they arise.
10. Audit FM documentation and ensure action plans are in place for any non-compliance issues.
11. Deal promptly with all Helpdesk calls and ensure that the issues are resolved effectively in line with SLA’s, escalating where necessary to the appropriate management level.
12. Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required.
13. Attend / hold meetings (in line with meeting schedule) with your line manager and direct reports to ensure effective cascade of all City communications, ways of working.
14. Regularly communicate with the customer on all FM activity within agreed KPI’s.
15. Compliance with all of City policies and procedures participate in the recruitment and selection process of Supervisor / Technician vacancies within your area.
16. Comply with all health & safety legislation and Company processes at all times. Ensure you are up to date with any legislative changes that impact your role or team.
17. Utilise CAFM and other systems as instructed
18. Ensure that all jobs are logged and closed down, only when completed using the CAFM system.
19. Review MI for your area ensuring delivery of key customer KPI’s
Knowledge, Skills + Abilities
20. Educated to GCSE / Standard Grade level as a minimum
21. Recognised technical background with experience in hard FM
22. Ideally NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance. Other qualifications of technical within HVAC refrigeration and plumbing qualifications would also be considered.
23. Ideally membership CIBSE, BIFM or equivalent
24. A working understanding of service and repair requirements for a wide range of electrical and mechanical equipment.
25. A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background
26. Previous experience of effectively leading and managing a team is essential
27. Previous experience of developing client relationships at a stake holder level would be desirable
28. Strong PC literacy, with experience in extracting, collating and presenting performance data along with previous experience of using a CAFM system.
29. Strong communication skills, both written and verbal
30. Excellent planning, organising, prioritisation and project management skills
31. Strong results focus, takes accountability for own performance and that of the team
32. Effective problem-solving and decision-making
33. Highly flexible and self-starting.
34. Experience in managing financial budgets
35. Able to work well within both the City and customer teams
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
About City
Our Benefits
Documents