Location: Leeds
Salary: £23,500
Department: Customer Services
Job Type: Full time
Contract Type: Permanent
About us
InfoTrack is a pioneering legal technology provider with a track record of phenomenal growth in the UK since 2016. Delivering game-changing digital solutions, weve revolutionised the way property transactions are managed by law firms to make the home moving process easier for everyone involved. With a vision to completely digitise the conveyancing process, our growing portfolio of industry-leading products span digital ID verification to automation tools and more. Our passion for innovation and commitment to align the conveyancing process with the 21st century is key to our success.
Customer Support Consultants are responsible for supporting our client base with managing their online searches. The role involves building strong relationships both with suppliers as well as clients in the UK. The aim of the role is to provide exceptional customer service and bring it to a top level, where clients feel personally attached to their support team. The role is reporting to the Customer Support Manager and is based in Leeds.
Responsibilities
1. Support clients through answering, distributing, and maintaining incoming questions related to orders.
2. Log clear and accurate support calls and main...