We have an amazing new opportunity for an experienced Onboarding Manager to join our CRM team based in Oxford. From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 6,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients. Key responsibilities will include: You will oversee the day-to-day operations, ensuring exceptional service is provided on every occasion. You will collaborate with our Tech Services Manager to promote coordination between teams, enhancing CRM customer service. You will work closely with trainers to ensure CRM customers receive excellent training as part of their onboarding journey, and organise regular webinars for CRM customers You will create comprehensive guides for internal and external use to aid CRM users in understanding system functionality and onboarding processes. You will capture statistics, formulate plans for customer progress and, and provide feedback to developers to enhance product usability and define the product road map. You will configure the CRM system to ensure that each customer and user is set up in accordance to their expectations. The successful candidate will have: 5 years’ experience managing and leading a team Property experience would be desirable A proven track record of project management success, with the disciplines and experience of Onboarding new clients and change management. Be able to work under pressure to organise, multi-task and prioritise work. Excellent written and verbal communication skills with the ability to present information in a clear, concise and jargon free manner. Have a focus on continuous improvement, in terms of systems, services and in your own performance. Next steps We would love to hear from you if you are interested in this opportunity Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process