What is great about the role? Bring a vision to life: With the physical work completed, your role is to ensure the homes that benefited from renewable technology continue to thrive with the innovations introduced. Be the community connection: You'll work closely with residents, providing support and confidence to help them maximise the benefits of the project. Collaborate for impact: Partner with teams across Pobl, external stakeholders, and the local community to embed the project's benefits and communicate its success. Shape the legacy: Your work will ensure the project’s outcomes continue to serve as an example of how green energy can transform communities. Where does this role fit in? As part of Pobl Group’s Regeneration department, you’ll report to the Director of Regeneration. This role is key in the final 12 months of the Penderi Energy Project, focusing on engaging the community, refining processes, and ensuring seamless customer experiences. You’ll work from the heart of the community at 104 Broughton Avenue, Blaen Y Maes building strong relationships and ensuring the project remains a source of pride for everyone involved. What skills and experience do you need? We’re looking for someone who is: An engaging leader: You’re skilled at building trust and inspiring confidence in diverse communities. Customer focused: You have a strong background in delivering exceptional service and support. Passionate about green energy: You understand its potential and can champion its benefits to stakeholders and residents alike. Organised and solution focused: You can manage projects, streamline processes, and creatively address challenges. Essential experience: Proven success in a customer service environment, building positive relationships. Experience collaborating with public and private sector partners to deliver strategic outcomes. Expertise in managing large projects or programmes with innovative goals. Desirable experience: Knowledge of green energy or decarbonisation initiatives. Familiarity with regeneration and housing projects. This role is your chance to put the finishing touches on a groundbreaking initiative, ensuring it delivers lasting benefits for the Penderi community and sets the standard for regeneration projects across the UK. What are the pay and benefits? £38,005 for a 37 hour, full time, fixed term position for 12 months in line with the Projects funding Flexible working policies – this role will predominately be based at the 104 in Blaen Y Maes and within the local community of Swansea and its surrounding areas 26 days holiday entitlement plus Bank holidays, rising to 30 days with length of service Pension scheme Sick Pay Colleague Referral Scheme (£250 per referral) Time for Talking – a free counselling service Health Cash Plan Savings Scheme Electric Vehicle Lease Schemes Cycle to work and Electric Car scheme Eyecare plan Give as You Earn charity donation scheme Gym and shopping discounts Training and progression opportunities What’s FREDIE? At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now. How do you apply? If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focused cover letter along with a few contact details so that we can get back in touch with you. Our interview process will consist of two stages: First Stage: A 30 minute Teams call during the week commencing 17th February. Second Stage: Selected candidates will be invited to attend an in person, 1 hour interview week commencing 24th February. Please note that progression to the second stage will depend on the outcome of the first stage If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talentpoblgroup.co.uk or 0300 3735262 Who are Pobl Group? Pobl Group is a forward-thinking organisation committed to creating positive changes in our communities. At Pobl, we believe in making a real impact, and as a Customer Experience Manager, you'll have the opportunity to shape the future of our community through the Penderi Green Regeneration project. We value teamwork, innovation, and sustainability, and our projects, like the Penderi Green Regeneration, reflect our dedication to creating thriving communities. Join us on this journey to make a difference.