We are seeking to recruit a reliable and self-motivated individual to join the Gynaecology administration team in Women's Services, to be based at St James University Hospital.
Main duties of the job
Duties include booking patient appointments, being responsible for your own workload and ensuring that high standards of customer services are provided at all times, in a fast-paced working environment.
This is an exciting opportunity to further develop a range of administration and customer services skills.
About us
You will be part of a team of nearly 80 administrative staff, supporting our clinical teams to care for over 27,000 women each year. That makes us the biggest (and we think the best!) single provider of obstetrics, gynaecology and fertility services in the country. Our staff are there every step of the way for the women of Leeds and across the region.
- We are there for mothers, sisters, daughters and friends who need gynaecology and urogynaecology care, specialising in minimal access and day case surgery, helping women to get well and back on their feet so they can enjoy their lives again.
- Every day across the UK, 58 women receive the devastating news that they have a gynaecological cancer. In Leeds 12 women every day are referred to Leeds Women's by their GP to investigate cancer signs and symptoms. We provide all the support our patients need, quickly, and with care and kindness.
We are really proud of what we do.
Job responsibilities
JOB PURPOSE
To provide a high standard of clerical and reception service to patients and the department, adhering to departmental guidelines and policies.
The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required.
JOB DIMENSIONS
To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments.
Knowledge, Skills and Experience Required
Special Knowledge
* Insight into role and responsibilities of post
* Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved
* Be aware of key indicators and service level agreements within the department
Practical Skills
* Good interpersonal skills
* Effectively communicate with patients and team members
Experience
* Previous experience working in an admin/customer facing role
* Previous admin experience in a healthcare setting
* Experience using our systems including PAS, PPM+, Microsoft Outlook
Core Behaviours and Skills
* Motivated
* Professional attitude and behaviour
* Able to adapt to service led changes
* Flexible approach to working practices and duties
* Good time keeping
* Able to communicate with all levels of staff
Principal Duties & Areas of Responsibility
* Process patient correspondence/documentation, letters, reports and other documentation
* Check/enter patient details on the Patient Administration and other Systems
* Prepare patient documentation for processing, including inputting or scanning
* Report and respond to any system faults and errors
* Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager
* Answer general telephone enquiries and requests to retrieve patient and other documentation
* Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality
Person Specification
Qualifications
* Literate / Numerate - GCSE or equivalent qualification in Maths & English
* NVQ2 in Customer Care or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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