Job Description
We are currently seeking a motivated and experienced Property Insurance Team Manager to lead a team of claims professionals. You will be responsible for the management of a sizeable team, ensuring the smooth running of day-to-day property claims operations, and delivering exceptional customer service. You will play a key role in achieving departmental targets and improving efficiency in claims handling. Hybrid working pattern with 2/3 on-site days.
Key Responsibilities:
* Lead and manage a team of property insurance claims handlers and underwriters
* Ensure all claims are processed efficiently, accurately, and in a timely manner
* Monitor and review team performance, providing coaching and development opportunities to drive continuous improvement
* Manage team workflow and allocate resources effectively to meet business objectives
* Oversee complex and high-value property claims, offering technical guidance and support
* Develop strategies to enhance customer satisfaction and improve claims outcomes
* Maintain up-to-date knowledge of industry regulations, emerging trends, and best practice
* Ensure adherence to internal processes, compliance standards, and regulatory requirements
* Collaborate with senior management to drive departmental goals and contribute to the wider business strategy
* Handle escalated customer issues to ensure successful resolution
Requirements:
* 5+ years’ experience in property insurance claims (commercial and domestic), with 2+ years direct team management experience
* Minimum Cert CILA/CII
* Any liability experienced could be advantageous
* Excellent leadership, communication, and organisational skills
* Ability to motivate and inspire a team to achieve targets and deliver excellent service
* Proficient in decision-making, problem-solving, and conflict resolution
* Strong focus on customer satisfaction and service delivery
Benefits:
* Competitive salary and performance-based bonus
* Flexible Benefits
* Professional development opportunities
* Company pension scheme.