Mission : Assist the Store Manager in the commercial development of the store, respect for brand image and customer experience within the store.
Main activities:
Develop the store sales turnover:
* Implement Roger Vivier sales policy within the store
* Setting of sales objectives and periodic analysis of the results achieved
* Implementation of the selling ceremony in accordance with the Brand guidelines
* Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
* Set up CRM actions in order to develop the customer database
* Coordinate Trade marketing events
* Analyze sales reports and customer feedback
* Propose action plans in order to exceed the set objectives and increase sales turnover
* Check invoicing and compliance with in the collection procedures
* Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis
Team management :
* Participate in the organization of the activity of the store: planning, determine collective and individual actions
* Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
* Participate in the integration of new employees: training in processes and procedures, various trainings, etc.
* Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions
Ensure brand image:
* Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
* Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc
* Ensure compliance with operating rules and procedures within the store
Profile :
Experience
* 3/4 years store experience
* 2 years minimum team management experience
Specific skills
* Management
* Luxury sales and hospitality techniques
Aptitudes
* Result orientation (mastery of different KPIs)
* Client oriented
* Organization, responsiveness and adaptability
* Written and oral communication
* Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes
* Fluent English