Client Host - JLL Edinburgh Office
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world.
Responsibilities
1. Cover JLL Front of House and Reception services with JLL Edinburgh main office.
2. Provisional virtual cover & support for JLL Glasgow office.
3. Welcome and greet all visitors and clients.
4. Assist with internal/external bookings as required with full meeting room accountability.
5. Ensure that all JLL meeting rooms, services, VC, facilities and public areas are set and maintained to the expected JLL standards.
6. Ownership and ability to facilitate room set ups – including moving flexible furniture.
7. Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking.
8. Comply with the JLL - Front of House Services Standard Operating Procedures.
9. Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required.
10. Maintain a strong awareness of business activity & communicate all updates with regional team members.
11. Provide support as requested by the Client Services Lead and/or other support teams.
Skills & Experience
1. Experience of working within a Corporate or 5* Hotel Reception environment.
2. Independent and self-managing worker.
3. Strong customer service skills - a great networker!
4. Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.
5. Ability to use initiative and remain calm under pressure.
6. A strong team player with the ability to multi-task & prioritise work commitments.
7. Flexible approach to departmental requirements.
8. Good sense of humour & an approachable personality.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
Location: On-site – Edinburgh, GBR
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