Job Description IT Apprentice Accrington/ Hybrid. Friday – 9am – 5pm Salary-£18,000.00 National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout England and Wales. We work closely with the people we support, their family members, local authorities and commissioners to provide high-quality, person-centred support across the following services: supported living, residential care, outreach & home support, day services and an education college. National Care Group is seeking an enthusiastic IT Apprentice to join our dynamic IT team. Responsibilities: Provide first-line support to staff by troubleshooting hardware, software, and network issues. Respond to support tickets, escalate issues as needed, and ensure timely resolution. Assist with the setup, configuration, and maintenance of computer systems, servers, and peripherals. Participate in hardware upgrades and replacements. Maintain accurate records of IT assets, support tickets, and resolutions. Assist in creating and updating technical documentation, user guides, and knowledge base articles. What We Offer: Training and Development: Comprehensive on-the-job training and access to industry-recognised certifications. Mentorship: Guidance from experienced IT professionals who will support your growth and career development. Career Progression: Opportunity to transition into a full-time IT role upon successful completion of the apprenticeship. Benefits: Accelerated career paths with no experience required Recognised qualifications with paid training Inclusive culture with progressive wellbeing support Unlimited £300 refer a friend scheme Paid DBS National Care Group are committed to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your experience doesn’t align perfectly with the job description, we encourage you to apply. You may be just the right candidate for us.