Master of Malt is looking for a scrappy, tech-savvy Ecommerce Director!
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Location: Hybrid - The leadership team meets a day per week in London, and as a guide, you'd need a day or two per week in our main office in Tonbridge, to get under the skin of the business.
About Us
We’re the leading online retailer of Whisky and other premium spirits in the UK, having generated sales of approximately £84m as a group last year. With a Trustpilot score of 4.8 and a fantastic industry reputation, we offer next-day delivery until 9:30pm and a range of 16,000+ different products.
We want to continue re-imagining online drinks retail from the ground up, using technology and exceptional customer service to build a company we want to be customers of. We’re looking for people who share our passion for making things better to join us on this journey.
About the Role
Your job will be to build, lead, and be accountable for our eCommerce operation. You’ll deliver the best customer experience in the industry by a wide margin while achieving great margins.
You will lead and develop a team capable of handling all aspects of a standalone ecommerce business, including:
1. Amazing customer proposition (including loyalty schemes)
2. UX and marketing
3. Product ranging
4. Content and design
5. Pricing
6. Customer service
About You
You’re smart, tenacious, and motivated, with a track record of building and operating highly successful eCommerce businesses. Online retail is at the core of your being, and you can explain every step of the chain from Google to delivery because you own it.
Creating unexpected customer delight by delivering incredible service sparks joy in you. You are a born entrepreneur who loves operating a highly profitable business that generates cash to reinvest in growth.
You don’t need to be a Whisky expert, but you’ll need to enjoy it and care about the product to excel in selling it.
You know how to rally “A” players to your cause and are intolerant of mediocrity. You love coaching and mentoring talent but have no time for those who don’t take ownership and put in the effort.
You are competitive, love to win, and are constantly adapting and improving systems and processes. You get out of bed excited to make things better and are intolerant of repetitive tasks that a machine could do better.
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