An exciting opportunity has arisen based locally with one of our clients. You will be an ambassador for their brands, constantly striving to provide good customer service.
Key Responsibilities:
1. Processing and recording data.
2. Collecting and analysing data to learn more about seller behaviour.
3. Completing enrolment through analysing and auditing documents.
4. Conducting research on problems and resolving complaints.
5. Preparing reports from the analysis of data.
6. Creating operational tools and presentations and communicating them to the customers.
7. Ensuring the best route of our orders to the buyers’ shelves by liaising with all required departments and suppliers, couriers, bookers, forwarders.
8. Strategic planning to improve buyer’s results.
9. Deliver on time reporting and forecasting for all required reports and documents to appropriate parties.
10. Processing and progressing orders, to ensure the customer knows information about order status, progress, latest delivery details, problems, alternatives.
11. Processing customer complaints and credit notes quickly and accurately, pinpointing any problems and confidently raising ideas to streamline processes.
12. Acting as a buyer advocate with a focus on improving the buyer experience.
13. Managing communications between key accounts and internal teams.
14. Building sustainable relationships of trust through open and interactive communication.
15. Meeting customers and delivering impactful insight & analysis.
16. Following up on sales and finding solutions to keep in touch with your customers (phone meetings, mailing, email campaigns) and developing their potential.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 18/04/2025 by TN United Kingdom
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