To work as part of a team under the supervision of the Team Leader providing clerical and reception support in the Central Outpatients Department.
Responsibilities include:
1. Booking appointments and maintaining appropriate records.
2. Arranging the booking, reception, and follow-up of out-patients for any clinician in accordance with agreed requirements.
3. Completing all required documentation and computer records.
4. Dealing with any difficulties relating to the clinic, referring to a higher level if required, and making suggestions for improvement.
5. Receiving and acknowledging incoming referral letters as appropriate.
6. Referring letters to Consultant/clinician for further advice as required.
7. Booking and advising patients of appointments using the Trust’s booking protocols.
8. Ensuring clinics are booked to full capacity as per the agreed schedule.
9. Making suggestions for modifications to ensure smooth running of the clinic based on demand.
10. Ensuring that all outpatient targets are met in relation to appointments.
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as 'competent and caring staff' by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula, which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising the Wirral’s only Emergency Department. We provide a high-quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales, and the wider North West footprint.
The Wirral is easily accessible with excellent transport links including motorway, train, bus, or ferry and is within easy reach of the major cities of Liverpool, Chester, and Manchester, as well as neighbouring North Wales.
Please see the attached Job description for further information about the Clinic Clerk position available with WUTH. #J-18808-Ljbffr