Summary of role
To generate and promote a caring and supportive environment for Caremark’s clients by implementing very high standards of professional care and support. To manage the staff team, supporting their development, skills and abilities.
Principal responsibilities
· To ensure that Caremark’s Aims & Objectives are achieved and to ensure that each client receives care and support which is appropriate to their individual needs.
· To ensure compliance with Caremark’s system, policies and procedures
· To ensure the implementation and compliance of all relevant legislation and regulatory body guidance
· Ultimate responsibility for all members of staff.
· To deliver training to staff as appropriate and to identify any further development or training needs.
· Ensure training needs of all staff are met effectively
· To ensure supervision and monitoring of all staff is carried out
· To ensure that there is good communication and effective team building amongst all staff, including holding regular team meetings.
· To oversee recruitment and appointment of all staff.
· Ensure successful operation of quality control systems.
· Ensure successful operation of risk management processes.
· Ensure that all computerised and manual records are up to date.
· Preparing and processing the payroll.
· Preparation and despatch of invoices.
· Implementation of complaints procedure.
· Liaison with clients, relatives, representatives and social workers.
· Preparation of management reports.
· To work within agreed budgets to ensure the profitability of business.
· To actively participate in the growth and development of the business, locally, through various marketing exercises.