ERP Software Support ConsultantERP Software Support Consultant. A Hoddesdon based business intelligence firm need an ERP Software Support Consultant / BI Consultant to provide support and consultancy services to their European customer base.The ERP Software Support Consultant / Business Intelligence Consultant will need some BI experience along with exposure to ERP systems and development projects.The Software Support Consultant / BI Developer duties include:
1. The role is office based in Hoddesdon; however, we are currently hybrid working between office and home
2. Provide courteous and prompt customer service in response to customer support requests.
3. Assist customers with software installations and configurations on the various supported platforms, such as Windows and Linux.
4. A significant proportion of the work is recharged to our customers, so timesheets must be entered for all work and checked at the end of each day.
5. Document customer solutions, both for internal reference and for customer benefit.
6. Manage full life cycle Business Intelligence and reporting projects for customers, including design, planning, building, testing, documentation, and deployment.
7. Willing to work flexible hours during the induction period and ongoing training, to allow our US and AU regions to assist in the training program.
8. Prepare for and/or conduct training classes.
9. Prepare training materials and quick reference ...