Job title: Contract Administrator
Location: Siemens plc Princess Road Manchester M20 2UR
Contract length: 6 months contract potential to extend
Rate: £14.45 PAYE
Work Hour: Core hours
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for a Contract Administrator working on behalf of a leading professional services company.
In this role, you will be the front line customer interface for the Customer Services Field Service Department and play a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair, and other service requirements. Some of your duties include:
1. Order Processing for all service contracts.
2. Renewal and Service Credit Quotations for all CS Contracts.
3. Commercial activities inclusive of payment terms reviews, invoice queries, credit checks, and creation of new accounts and monthly reporting.
4. Managing all Response Contract documentation and the filing system within the network.
5. Supporting contract customers by maintaining a telephone pick-up rate defined by the business and documented in an SLA.
6. Actively collaborating with (SSS) Service Sales Specialists and customers for purchase order issues/requirements.
7. Generating monthly Service Credits statements in line with customer and engineer requirements. Updating of EQMS procedures.
8. Supporting and training contract administrators and coordinators on contract activities. Creating a service ticket in the designated ticketing system.
9. Ensuring compliance with relevant KPI targets.
10. Escalating issues to the applicable Manager according to defined parameters.
11. Ensuring a high quality standard of the contract/rota/iBase/customer database entries. Providing support to other DI Businesses for contract activities.
12. Monitoring customer satisfaction requirements.
Preferred Skills for the role:
1. Excellent interpersonal skills, particularly telephone skills, are essential.
2. Excellent communication skills with the ability to communicate with managers and customers.
3. Exceptional organisational skills with the ability to prioritise tasks.
4. An understanding, appreciation, and experience of providing high-level customer service. An ability to be innovative and address problems with creative solutions.
5. The ability to work within a team or on your own initiative in a high-pressure environment.
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.
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