The Newcastle upon Tyne Hospitals NHS Foundation Trust
An exciting opportunity has arisen within Urology for an enthusiastic, self-motivated and hard-working experienced Clinical Administrator to join our Admin Team.
The Urology Department at Freeman Hospital is one of the leading providers of urology services in the UK. We cater to patients in the North East - around Newcastle upon Tyne and extending into Cumbria and the Scottish borders.
The successful applicant should have excellent customer care and communication skills, a confident telephone manner, good IT skills, show attention to detail, excellent organisational skills, have the ability to use their own initiative and have previous experience of working in a fast-paced office environment. Working well as part of a team and a positive proactive attitude is essential.
You will be expected to organise and prioritise your own workload, and this will require you to be flexible and adaptable to meet the changing needs of the service.
Main duties of the job
* The successful candidate will play a vital role in co-ordinating, organising and booking patients via our e-referral service.
* It is desirable that applicants have experience and knowledge of medical NHS settings, patient processes and booking systems.
* Applicants should be well-motivated, able to work accurately and efficiently, both on their own and as part of a team.
Job responsibilities
* Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists.
* Communicates with patients regarding appointments and admissions at the request of the medical team.
* Provide cover for Team Leader within your administration team as required.
* Cover Clinical Administrator posts Trust wide as required.
Person Specification
Qualifications & Education
* Level 3 qualification in administration or equivalent/relevant experience in administrative role(s).
* English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2).
* Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1).
Knowledge & Experience
* Experience of secretarial/administrative procedures.
* NHS Administration/Secretarial experience.
* Working Knowledge of NHS Systems e.g. eRecord, System One.
* Knowledge of medical terminology.
Skills & Abilities
* IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint.
* Advanced keyboard skills including a high standard of word processing skills.
* Ability to work without direct supervision.
* Ability to manage time effectively and work on own initiative.
* Ability to accurately input, collate and present information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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