Job summary This is an exciting opportunity for an innovative, energetic Team Support Manager to join our growing under 5's provision. The postholder will be part of newly formed 0-5 North London Foundation Trust (NLFT) CAMHS, Tri-Borough Under 5's Pathway specialist team that offers therapeutic support to families during pregnancy or with infants, toddlers or children under the age of five years old. The service offer is delivered within community settings such as Family Hubs as well as the CAMHS clinic. We are looking to recruit an individual withexperience of working with healthcare professionals, or the aptitude to learn quickly operational management of NHS services. The role is well suited to someone with clinical experience in a mental health setting. Please get in contact if you would like to discuss the role and find out more about the team. The post is based at St.Ann's in Haringey, but this is a Tri-borough service so travel to other sites will be required. This is a full time (37.5 hours) permanent position. Note that if there is high level of interest in this post it may close before the stated deadline date. Main duties of the job The Team Support Manager will be responsible for the day-to-day co-ordination and operational delivery of the service. You will be working in partnership with the Integrated Service Lead, Clinical Lead and Senior Clinicians, to ensure excellent standards are maintained within the team, and ensure the best use of available resources by delivering positive outcomes for individual service users and their families. The postholder will also be responsible for the contributing to the continued development of the service, working in line with the principles of the under 5 team. Other responsibilities are to ensure the service operates in a safe, effective & efficient way as part of the whole system with CYPMHS The post holder will make positive contributions to any future service developments and the delivery of high-quality evidence-based care pathways. About us North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people. Our Five-Year Strategy: We will provide consistently high-quality care closer to home. With our partners in North London and each borough we will ensure equity of outcome for all We will offer great places to work, providing staff with supportive environment to deliver outstanding care. We will be more effective as an organisation by pioneering research, quality improvement and technology. In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis. Date posted 16 January 2025 Pay scheme Agenda for change Band Band 7 Salary £51,883 to £58,544 a year per annum including HCAS Contract Permanent Working pattern Full-time Reference number 306-BEH-2563 Job locations St Ann's Hospital (with requirement for travel to other Trust sites for some meetings) St Ann's Hospital Road London N15 3TH Job description Job responsibilities Under the direction of the Service Lead to be responsible for leading and managing a modern, efficient mental health community service for a defined population in accordance with commissioned services. With the support of the Integrated Service Lead and Clinical Lead, to lead and manage the delivery of high quality effective evidence-based interventions which lead to positive outcomes for service users and carers. To lead by example, motivating and empowering others and promoting positive attitudes, mutual understanding and collaboration between all services involved in the care process. To ensure close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of the care plan, through effective liaison roles between Trust services and the commissioners. Dependent on the team location, to ensure relevant contributions are made by the team to the effective management of Trust estate and facilities. To organise, manage and circulate rotas relevant to the effective running of CAMHS, including: annual leave, Duty, self-harm, and the on-call doctor To ensure appropriate compliance with Trust policies in relation to people management activities. These include management and oversight of recruitment and selection activity, effective sickness and attendance management and the application of standards in relation to conduct and performance at work as well as undertaking regular practice and management supervision. To ensure ongoing completion of staff appraisals and that all team members have a job plan and appraisal in line with Trust Policy. To ensure that all staff fulfil the requirements of statutory & mandatory training To undertake investigations into complaints from service users and carers, untoward incidents and staffing matters, preparing reports as needed and working in partnership with others to meet required deadlines. This is not an exhaustive list, p lease see the attached Job Description and Person Specification for more information on the role requirements and duties. Job description Job responsibilities Under the direction of the Service Lead to be responsible for leading and managing a modern, efficient mental health community service for a defined population in accordance with commissioned services. With the support of the Integrated Service Lead and Clinical Lead, to lead and manage the delivery of high quality effective evidence-based interventions which lead to positive outcomes for service users and carers. To lead by example, motivating and empowering others and promoting positive attitudes, mutual understanding and collaboration between all services involved in the care process. To ensure close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of the care plan, through effective liaison roles between Trust services and the commissioners. Dependent on the team location, to ensure relevant contributions are made by the team to the effective management of Trust estate and facilities. To organise, manage and circulate rotas relevant to the effective running of CAMHS, including: annual leave, Duty, self-harm, and the on-call doctor To ensure appropriate compliance with Trust policies in relation to people management activities. These include management and oversight of recruitment and selection activity, effective sickness and attendance management and the application of standards in relation to conduct and performance at work as well as undertaking regular practice and management supervision. To ensure ongoing completion of staff appraisals and that all team members have a job plan and appraisal in line with Trust Policy. To ensure that all staff fulfil the requirements of statutory & mandatory training To undertake investigations into complaints from service users and carers, untoward incidents and staffing matters, preparing reports as needed and working in partnership with others to meet required deadlines. This is not an exhaustive list, p lease see the attached Job Description and Person Specification for more information on the role requirements and duties. Person Specification Qualifications Essential Educated to degree level in healthcare or business Good standard of education with excellent literacy and numeracy skills Desirable Leadership and / or Management Qualification Registered professional qualification, nurse, OT, social worker, Psychologist or therapy, with a registered governing body. Experience Essential Minimum of 2 years' experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field Experience of conducting staff appraisals and developing staff team Line management experience Desirable Experience of working with finances Skills Essential Excellent communication skills Strong IT skills Leadership skills Ability to prioritise, delegate and work to deadlines Effective time management Desirable EMIS Web Proven problem solving & Analytical skills Personal Qualities Essential Excellent interpersonal skills Motivated & proactive Ability to use initiative & judgement Forward thinker with a solution focused approach Ability to work under pressure Ability to drive & deliver change effectively Ability to motivate teams, enhance morale & maintain a positive working environment Person Specification Qualifications Essential Educated to degree level in healthcare or business Good standard of education with excellent literacy and numeracy skills Desirable Leadership and / or Management Qualification Registered professional qualification, nurse, OT, social worker, Psychologist or therapy, with a registered governing body. Experience Essential Minimum of 2 years' experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field Experience of conducting staff appraisals and developing staff team Line management experience Desirable Experience of working with finances Skills Essential Excellent communication skills Strong IT skills Leadership skills Ability to prioritise, delegate and work to deadlines Effective time management Desirable EMIS Web Proven problem solving & Analytical skills Personal Qualities Essential Excellent interpersonal skills Motivated & proactive Ability to use initiative & judgement Forward thinker with a solution focused approach Ability to work under pressure Ability to drive & deliver change effectively Ability to motivate teams, enhance morale & maintain a positive working environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name 306 North London NHS Foundation Trust Address St Ann's Hospital (with requirement for travel to other Trust sites for some meetings) St Ann's Hospital Road London N15 3TH Employer's website https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)