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Business Systems Analyst at Elliotts Builders Merchant
Hours: 40 hours per week Monday to Friday
Location: Southampton, Head Office
About Elliotts
Our core purpose is to help our customers build. At Elliotts, we’re clearly doing something right.
We’ve been around for over 180 years – But we couldn’t do it without our people. From our drivers to our operations team and everyone in between. We’re one big team. We have over 300 people working for Elliotts.
Still chosen by customers in a crowded market – Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty.
Values that reflect our business – we look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now.
To succeed you’ll be a great team player with a can-do attitude and you’ll be right at home.
The Role
You will be supporting and assisting all service desk enquiries as they are raised, with an aim of ensuring all relevant information is captured so you can resolve the query. You will be supporting all aspects of our business systems, including client hardware, mobile phones, desk phones, Office365 and our ERP.
Responsibilities
* Log and update enquiries
* Escalate issues into the 2nd line where appropriate
* Visit branches as required
* Maintain/update knowledgebase ensuring articles are relevant
* Assisting with project work and undertaking smaller independent projects when required
* Routine administration and housekeeping tasks as required within the department
Behaviours:
* Approachable, friendly and able to build rapport
* Good prioritisation and time management, able to balance competing issues to ensure the right issues are addressed first.
* Able to work with frustrated or upset users in a calm and understanding manner, while focusing on resolving their issues.
* Team player who will coordinate with colleagues to meet targets and confident enough to recognise issues they cannot resolve and escalate in a timely manner.
Must Have:
* Driving Licence
* Experience/Understanding of how a merchant/retail environment works e.g. purchasing, selling, invoicing etc.
* Can provide clear, concise written reports to second line and external support when escalating issues
* Able to write clear documentation for different audiences.
* Able to work with the business to produce process maps for new and existing processes.
* Experience/Competence with general desktop support (PC Hardware, Printers etc)
What’s in it for you
* Annual profit share scheme
* Cycle to work scheme
* Enhanced maternity and paternity pay
* Christmas Hamper
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Wholesale Building Materials
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