What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your Birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression About the role: This role is based at either one of our offices covering the Lancashire area, once you have completed training & probation period you can apply for hybrid working, all travel costs to and from appointments from your office base will be reimbursed.
All potential applicants are encouraged to scroll through and read the complete job description before applying.
As an Team Leader Triage & Early Intervention you will: Manage a team who deliver initial support services and ensure high quality support and effective triage work is completed for people affected by domestic abuse, in accordance with local operating procedures and be responsible for delivery of a professional and effective telephone and face to face support service.
Accountable for the performance of the team against local plans and performance standards; including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all relevant legislation.
Be the point of escalation for complex and sensitive cases, queries and complaints, as well providing support to the team by resolving problems, providing advice and undertaking initial contact, risk and needs assessment with victims and clients Provide advice and guidance to Triage & Early intervention Officers during shifts including quality assurance of Safeguarding referrals, (Safelives) DASH RIC, onward referrals to partner agencies, etc.
Responsible for data security, data sharing and systems management for the service delivery team You will need to: Have a good understanding of domestic abuse & the impact on victims and their children Understand risk assessment, safety planning & risk management for victims and their children Have knowledge of Safeguarding issues, and the legal responsibilities surrounding these issues Have theoretical, practical and procedural knowledge of civil and criminal justice remedies for victims and their children.
Have experience of working within a multi-agency and legislative framework.
Experience of developing and maintaining partnerships and pathways within a multi-agency and legislative framework Have experience of managing a team dealing with complex caseloads, able to prioritise to deal with competing demands.
Have strong crisis management skills and the ability to deal with stressful and difficult situations.
Have excellent communication, negotiation and advisory skills, both written and verbal.
Demonstrate the ability to use IT applications competently including, Microsoft Word, Excel etc.
and Case Management systems in order to keep accurate records and monitoring your performance.
This role will involve some travel between offices therefore a driving licence and access to a vehicle would be advantageous.
Please see attached Job Description and Person Specification for further details.
About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales.
We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.
Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.
Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities.
VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply: To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
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