One Stop - Customer Service Assistant, West Midlands
Client: Tesco
Location: West Midlands, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: db9d4f9e18d9
Job Views: 5
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
About the role
At One Stop Stores, we aim to serve local shoppers a little better every day. Being a part of the local community, we really can achieve this, but it’s our colleagues in store that bring this to life.
In this role, you will greet and welcome our customers warmly, engaging with them to find out their shopping needs, sell the right products to them, and make their shopping experience a great one.
As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer.
You will need
* Greet each customer with a warm and friendly welcome
* Listen to and talk with customers to find out what their needs are
* Do your best to make sure the customer finds everything they want
* Be passionate and knowledgeable about our products and services
* Always be in store, on time, smartly dressed and ready to serve
* Always think 25 when serving age-restricted products
* Work as part of a team to complete store duties
* If this store has a post office, you will be required to complete a criminal record check to complete post office duties.
What’s in it for you
At One Stop, we value our colleagues just as much as our customers, and part of this is the benefits we offer:
* 10% Discount in One Stop
* 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
* 20% off car, pet and home insurance at Tesco Bank. T&C’s apply
* Discounted eye care through Vision Express
* A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
* Driving Lesson Discount through RED
* Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
* Save as you earn scheme annual invitation
* WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
* Annual leave entitlement increases with length of service
* Retirement Savings Plan
* Life Assurance
* Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns.
Community Involvement
As a convenience retailer, it’s really important to us that our stores and colleagues are truly embedded within the communities that we serve. Whether that’s fundraising for local charities and groups or for our charity partners – supporting those in need is at the heart of all we do.
At One Stop, we’re proud to have raised over £10.4 million in the last 10 years! We also work incredibly hard to tackle food waste by partnering with FareShare and Olio. Since 2015, our stores have donated an amazing 1.6 million equivalent food bank meals for our communities.
Working at One Stop will allow you to get involved in supporting charities within your community and those that are close to your heart.
Diversity & Inclusion at One Stop
Everyone is welcome at One Stop and we're proud to be an inclusive workplace that celebrates the cultures, personalities, and preferences of all of our colleagues. It’s a place where everyone is treated fairly and with respect.
We're proud to be a Disability Confident Committed employer. We ensure against discrimination and provide support to those who may need it.
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7 am to 10 pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats, and beers, wines, and spirits.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age.
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