Tech Bar Support Engineer
Location: Redditch
£18.13 Per hour (UMBRELLA)
£16.18 per hour PAYE premium
4 Months +
A leading provider of IT services and solutions is currently looking for a Desktop Support Engineer to join their expanding team at their prestigious offices in Redditch.
Requirements
* Tech bar - Hours 07.45 - 17.00: Will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours
* Assistance with IT related queries & general basic enquiries
* Assist users by logging into and logging tickets within service Now
* Complete administration within ServiceNow (log/update and close tickets)
* To look up and check the progress of IT support calls if requested.
* Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue). Check warranty and report to a supplier or replace if out of warranty from stock.
* Device rebuilds and ensure compliance before re-issue (configured with latest Windows updates)
* Install & troubleshoot software.
* Office 365 suite knowledge for troubleshooting.
* Basic Use of Active Directory - EG: PW resets, Bit locker recovery
* Basic use of SCCM
* Basic use of Nexthink
* Mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared ...