Technical Support Engineer
Duration: 3 Months
Location: Prescot, Merseyside & remote (hybrid working)
Rate: £200 - £230 per day
IR3 Status: Inside
Start: January 2025
Role Overview:
We require a Technical Support Engineer to provide first and second line support to users who encounter problems related to the operation of network, hardware or business applications.
You will work with users to resolve issues and where applicable work with other members of the department and external third parties to do so.
In addition, this role provides support for Microsoft Office 365 and Microsoft Service products, Remote Desktop Services, PCs, printers, laptops, mobile devices, computer and network equipment.
Essential skills & experience required:
As the Technical Support Engineer you will possess previous experience in IT service delivery and providing 2nd/3rd line technical support.
Good knowledge and understanding of the system administration and user support for a good selection of the following: Microsoft Exchange, Routing and switching, Wireless networking, Office 365 services and applications, Microsoft Windows Server 2016/2022, Active Directory and Azure AD and Entra AD, Microsoft SQL Server, IT Service Desk systems, Call Manager Solutions, IVR Scripting language, Linux operating system, Vulnerability and Remediation.
Knowledge of firewall control, configuration ...