JOB DUTIES & RESPONSIBILITIES:
Operations Role:
* Conducts audits using client data to identify errors and recover revenue.
* Reviews contracts, agreements, and electronic documents.
* Inspects and evaluates client financial information.
* Documents audit operations.
* Uses MS Office applications to combine evidence into claim packages.
* Updates claims management system.
* Actively partakes in team meetings.
* Produces number and volume of claims goals as defined by team leader and/or management.
Recoveries Role:
* Packages claims for vendor and/or client.
* Provides vendors with claim back-up information.
* Contacts stakeholders in seek of resolution of claims.
* Bills claims to client.
* Updates claims management system.
* Independently produces written correspondences to vendor inquiries.
* Analyses and assesses problems regarding client’s claims procedure and business operations based on appropriate audit concepts.
* Adheres to the overall timing and deadline of an audit cycle.
Requirements:
* Minimum of 2 years of business experience preferable (This refers to any 2 years of working experience in any work setting, a part-time or full-time paid job).
* On course for achieving a 2:1 or above in respective degree.
* Looking for a placement year in between the second & third year of studies.
FUNCTIONAL COMPETENCIES:
Domain/Industry Knowledge & Focus:
* Demonstrated ability to review multiple project types or vendor complexity levels with limited support or claim review before sent to vendors or clients.
Data Analysis:
* Demonstrates proficiency in all tools used.
Problem identification & Resolution:
* Creatively develops new ideas and solutions through acquired audit knowledge.
* Identifies solutions to complex problems, seeking support as needed.
* Regularly achieves production levels of claim value.
* Identifies ways to improve audit process and procedures related to own tasks.
* Finds ways to perform tasks more efficiently.
* Demonstrates ability to serve as knowledge resource on some claim concepts to other members of staff and Offshore teams.
* Continues to show strong skills in organizing and retaining information received and is able to identify how answers to limited questions may relate to broader concepts.
* Handles correspondence across multiple concepts, accurately interpreting the main issue in vendor/client correspondence and addressing it professionally, in a clear, thorough, and concise manner.
BEHAVIORAL COMPETENCIES:
THINKING:
Maintains a Client Focus:
* Delivers on commitments to clients.
* Understands clients stated needs and requirements.
* Communicates with vendors in a professional and timely manner.
* Meets clients’ needs.
* Maintains positive relationships with clients and vendors.
RELATING:
Communicates with Impact:
* Communicates in a clear and concise manner.
* Values and listens to others.
* Adapts communication to different audiences.
* Shares information in a timely manner.
SELF-MANAGING:
* Remains calm and composed with day-to-day challenges.
* Maintains focus when under pressure.
* Recovers from setbacks typical to role.
* Adapts to changes and shifting requirements, and maintains openness to new approaches.
* Aware of own emotions and reactions.
* Builds positive and trusting relationships with colleagues.
* Sees the positive in people, situations, and events.
* Organizes info to complete daily work.
* Plans and performs work in a systematic way.
* Seeks guidance with competing demands & priorities.
* Manages tasks effectively to deliver work on time.
* Shifts priorities as directed by others.
Takes Initiative:
* Takes responsibility for own performance – work done on time and to quality.
* Performs routine tasks without being prompted.
* Anticipates problems might encounter in daily tasks.
* Accepts responsibility for and corrects mistakes.
* Seeks out additional work; offers to help others.
ACHIEVING:
Drives for Results:
* Tenacious in overcoming routine challenges, seeks support.
* Completes tasks in a timely manner.
* Strives to meet goals and objectives.
* Maintains energy and focus.
* Maintains self-motivation and determination to meet deadlines and expected outcomes.
WORKING CONDITIONS:
* Benefits include Medical and Dental Schemes, Pension Scheme, Life Cover, Income Protection, 25 days holiday plus Bank Holidays, On-Line Learning Portal, Employee Assistance Programme, Subsidised Gym Membership, Eye Care, Cycle to Work Scheme.
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