About Our Client
The client we are currently partnering with is a multinational distributor that holds a portfolio of numerous national and international clients under bulk volume orders. The company is undergoing a strong growth period as of now to match its forecasted peak period and is, therefore, actively investing in its now strengthened customer hub.
Job Description
Key responsibilities consist of:
* Process customer orders with accuracy, ensuring they are correctly entered into the system and shipped on time.
* Respond promptly and professionally to customer inquiries, offering detailed information on products (such as availability, suitability for specific uses, etc.), order progress, and shipping details.
* Work closely with production teams to ensure order accuracy.
* Maintain exceptional customer service throughout the order process.
* Handle customer inquiries and resolve any issues promptly.
* Monitor and update order status in the company's system.
* Coordinate closely with logistics and the distribution/warehouse team.
* Handle customer issues, complaints, and returns efficiently to uphold customer satisfaction.
* Maintain thorough, up-to-date records of customer interactions, transactions, and feedback within our CRM system.
* Assist with preparing export documentation, ensuring adherence to international trade regulations.
* Provide translation support as required.
The Successful Applicant
A successful Customer Coordinator should have:
* A background in I&C field within customer functions.
* Strong telephony professional manner & ability.
* Proven experience in a customer service role.
* Strong coordination and organisational skills.
* Excellent communication and interpersonal skills.
* Proficiency in using business software and systems.
* A collaborative mindset and ability to work as part of a team.
What's on Offer
* Flexible working patterns (Optional early 6am start).
* Pension plans & contribution.
* 25 days holiday + 8 bank holidays.
* Competitive salary.
* Performance bonus.
* Career progression internally.
* Newly improved & situated office.
* Permanent vacancy full-time 37.5 hrs.
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