Job Description
The main responsibility of our Breakfast Waiters is to ensure that our breakfast service runs smoothly and efficiently, providing exceptional guest experience. A Breakfast Waiter will assist in preparing for and serving our morning food offering, maintaining cleanliness and hygiene standards and ensuring guest satisfaction throughout.
The Breakfast Waiter plays a crucial role in ensuring the guests have a pleasant and memorable experience, and therefore a keen eye for detail and enjoyment of working in a team-oriented environment is essential.
A Breakfast Waiter
* Assists with the preparation and setup of breakfast service, ensuring food items are ready for the guests.
* Greets guests warmly and professionally, presenting menus and providing information about food and menu options and dietary restrictions.
* Takes accurate food and beverage orders from guests and delivers them promptly to the kitchen.
* Monitors and replenishes food and beverage items throughout service to ensure availability and freshness.
* Maintains cleanliness and hygiene standards in all dining areas, including chairs, tables, countertops and all equipment.
* Ensures food items are properly labelled, stored and handled in accordance with health and safety regulations.
* Assists with guests’ specific requests or dietary requirements, providing suitable alternatives where possible.
* Serves dishes in a professional and gracious manner, ensuring adherence to quality and presentation standards.
* Anticipates guests' needs and promptly responds to their requests or concerns.
* Clears and cleans tables promptly once guests have finished their meals, ensuring a clean and inviting atmosphere.
* Assists in restocking supplies and inventory management, notifying the supervisor or manager when items are running low.
* Collaborates with the kitchen and other hotel staff to ensure smooth operations and timely service.
* Supports the delivery of room service orders and collection.
* Replenishes mini bar stocks in rooms as required.
* Assists in resolving guest complaints or concerns relating to breakfast service, escalating issues to a manager where and when appropriate.
* Maintains a positive and professional attitude while interacting with guests, colleagues and management.
* Attends team meetings and training sessions to enhance knowledge and skills related to service and wider hotel operations..
* Upholds the hotel's standards of guest care, ensuring guest satisfaction at all times.
* Maintains facilities, services and promotions to effectively communicate information to guests.
Qualifications
* Food hygiene qualification is essential (or at least willingness to undertake in a timely manner).
* Previous experience in waiting on roles, ideally within a hotel dining service. .
* Excellent organisational and time management skills to support restaurant operations effectively.
* Attention to detail and a commitment to delivering high-quality service.
* Strong knowledge of food safety and sanitation regulations.
* Ability to work efficiently in a high-pressure, fast-paced environment.
* Although a morning role, flexibility to work early mornings, evenings, weekends and holidays as per the demands of the establishment.
* Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
Additional Information
Salary: from £28,665 to £31,005, pro rata to hours worked as this is a part-time role
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month, pro rata to your working hours.
Hours: up to 25 per week.
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free or subsidised travel
* Gym membership
* On-site parking
Relocation assistance may be available
Staff transport provided free between staff houses and hotel