About us Part of London Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds The Role As an integral part of the M&E Sales team, the Social & Events Coordinator will be a key point of contact for all of our wedding couples and special event clients. Helping to organise first-class events, helping to maintain and improve The Lensbury’s reputation as a leading venue for events. Key Responsibilities: Coordinating events such as Weddings, and other corporate events. Managing event reservations, and liaising with organisers to ensure full information is available. Promote and maximise the use of the Conference and Function Rooms. Ensure a good knowledge of both Hospitality and Events special events and sales initiatives to apply agreed criteria to booking requests ensuring optimum revenue and service standards are maintained. Provide all visitors to Lensbury with a warm and efficient welcome and support before and during events, developing good working relationships with customers. Work closely with all other departments within Lensbury and ensure they have all the necessary information and documentation to meet customer requirements. Provide reception cover when required, and carry out other duties as identified. What are We looking for? Exceptional interpersonal skills to enhance the service standards throughout the organisation Excellent communication, guest service and time management skills Experience in Corporate Reception or a similar role Meeting & Events experience would be an advantage Computer skills, specifically Microsoft Office Suite (Word, Excel) Knowledge of the Opera Cloud system Shift Pattern 24 hours per week Evening & Weekend Availability What's in it for you? Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports) Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the LR portfolio Employee Assistance Programme (access for your family also) Online Benefits Portal Fully-funded Apprenticeships Free lunch and free parking Staff social events/parties/awards Cycle to Work Scheme