Our client, a leading high-tech electronics company, specialises in advanced systems for military, broadcast, and satellite communications. They develop cutting-edge solutions for the secure and efficient transmission of critical signals over long distances, ensuring reliable performance in demanding environments. With a focus on innovation and tailored solutions, our client meets the stringent requirements of industries relying on high-performance communication technologies.
As demand grows, they are seeking a Customer Support Manager to help manage their transition from a small-company mindset into a highly capable entity. This role is critical to maintaining their commitment to customer satisfaction and operational efficiency as they scale.
Key Responsibilities:
Sales Activities:
* Provide excellent customer service by gathering all relevant information relating to enquiries.
* Offer information on quotes, orders, and enquiries via phone and in conjunction with Business Development Managers (BDMs).
* Support BDMs by providing quotation and proposal assistance.
* Process customer orders within 24 hours of receipt and ensure orders are acknowledged and invoices are issued promptly.
* Maintain an accurate CRM database by regularly contacting customers via phone to ensure data cleanliness.
* Process customer repairs, returns, sample orders, and letters of credit within 24 hours.
* Manage all aspects of goods import/export, ensuring c...