Technical Support Engineer – Automotive Sector | OEM
Salary: £50,000 to £60,000 DOE + 10% Bonus, Company Car, Pension and 1 day WFH
Location: Hatfield, Hertfordshire
We’re looking for a Technical Support Engineer to join a Commercial Vehicle Manufacturer, providing expert assistance to the dealer network nationwide. If you have a strong background in Commercial Vehicle diagnostics and customer support, this is the perfect opportunity to take your career to the next level.
About the Role
* Provide technical assistance to the dealer network across the UK.
* Manage the technical support hotline, assisting dealers with troubleshooting.
* Identify recurring issues and liaise with the training department to improve dealer knowledge.
* Communicate and coordinate effectively with the customer excellence team, ensuring customer concerns are addressed.
* Support dealers in resolving customer issues and ensuring cost-effective solutions.
* Conduct dealer visits to provide hands-on technical support and promote best practices.
* Work closely with all departments to ensure technical issues are well-documented and resolved efficiently.
* Promote R&M and Service Retention Programmes to enhance dealer support services.
Key Responsibilities
* Provide technical advice and ensure all support requests are handled efficiently.
* Attend after-sales, operations, and technical meetings to stay updated on industry de...