This role provides remote and flexible working as well as working within the Council Offices, subject to business need.
Description
We have an exciting opportunity within our busy Revenues and Benefits Section. Acting as the first point of contact for our team support/escalation, you will work collaboratively with senior officers to improve our customer experience, reduce error and eliminate unnecessary processes.
As well as supporting colleagues, you will be taking ownership of a range of more complex enquiries, and excellent communication skills are a must. Some experience of working within a Revenues and Benefits team, good knowledge of legislation, process and systems, and a capacity/a desire to learn is vital.
We are particularly keen to hear from candidates with a sound understanding of council tax, as this area of work will be the primary focus of this role.
About this role
As a Revenues and Benefits Officer, you will be responsible for:
1. Ensuring accurate, professional and timely advice to colleagues and customers.
2. Taking ownership and resolving a range of more complex queries, working alongside and seeking advice from senior colleagues, as appropriate.
3. Ensuring strict confidentiality is maintained and data protection rules are followed.
4. Promoting and supporting Customer Self Service.
This is a hybrid working role with a regular requirement for office-based working. We are looking for people who are good team players but also confident working on their own.
Please note this role will be subject to a Basic DBS Check.
For an informal discussion about this position
Interviews will be held the week commencing 05 May 2025.
Please note: All interview notifications will be sent via e-mail. Please ensure you provide an e-mail address so that we can make contact with you. If email is not suitable for you because of additional needs, please make us aware so we can support you through this process fairly at 01621 854477.
Unfortunately, due to the number of applications we receive, we are unable to respond to all applications. Therefore, should you not hear from us within 3 weeks of the closing date, please assume you have been unsuccessful.
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