Passenger Experience Assistant - 22.5 hrs per week - FTC expiring 31st October 2025
About London Southend Airport
Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry-level role; the sky is the limit here at LSA.
As one of the key employers for Southend City, we aim to ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
Now is an exciting time to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, including Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services, and more. There really isn’t a better time to join team SENsational.
About the role
Our Passenger Experience Assistants play a pivotal role in the day-to-day operation and presentation of our airport. As one of the first faces our passengers see, they are responsible for ensuring the exemplary standard of service our passengers have grown to expect and enjoy is consistently met. Here’s what you will be doing day to day:
* Attend to the needs and requests of all passengers.
* Check passengers and their baggage in for their flights at the check-in desks.
* Support with the boarding of passengers onto their flights via the departure gates.
* Provide supported movement to passengers who require it, for example, someone with reduced mobility.
* Cover duties in the Food & Beverage and Retail outlets across the terminal.
* Assist the cleaning team throughout your shift, ensuring our high standards of presentation are maintained throughout the airport.
* Provide assistance to passengers and customers within our Surface Access facilities.
* Fully embody the Airport's ‘One Team’ culture and understand that there may be times when you are required to undertake other activities to support the needs of the business.
* Understand that the Airport is in operation 24/7, so you may be scheduled and expected to work any shift during operating hours, including early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge and Expertise
You’re probably wondering, “What skills and experience do I need for this role?” Here are a handful of skills you need to undertake this role; everything else we can teach you. If you can answer yes to all of the below requirements, you have the required skills:
* Strong communicator
* Ability to work effectively on your own and as part of a team
* Customer service experience and a commitment to delivering the highest standards
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package, designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits:
* Apprenticeships – we offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) while working. These courses are fully funded and available in a variety of disciplines.
* Medicash - London Southend Airport funds cover for all airport colleagues, providing access to virtual GP & Physio appointments, the Skin Vision app, several retail discounts, and a bespoke healthcare cash plan to claim back everyday health expenses.
* Access to a Wellbeing app containing features such as a mood tracker and live chat or telephone counselling service.
* Employee Assistance Programme to confidentially support and provide advice and guidance to colleagues with health and legal issues.
* ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
* Mental Health First Aiders - We have qualified and experienced mental health first aiders working full-time at London Southend Airport to provide support.
* Cycle to Work Scheme offering savings of up to 21-39% RRP on bikes and accessories.
* World Duty Free Discount.
Sound good? Hit that apply button; we can’t wait to hear from you!
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