Job summary Have you skills in data analysis, performance and digitalisation? Are you looking to work within our Integrated Care Board (ICB)? An exciting opportunity has arisen for an enthusiastic and highly motivated Business, Performance and Digitalisation Manager to join the highly successful Continuing Healthcare Team in Somerset. This role is essential to manage the business, performance and digital arm of the Continuing Healthcare service. The post holder will have responsibility to manage, promote and support the effective use of data, information, knowledge and technology primarily to support the attainment of Continuing Healthcare performance metrics targets as well as improve, inform and support a portfolio of projects, services, and high level initiatives. This post is an opportunity to make a difference to the lives of some of the most vulnerable and complex in Somerset and contribute as well as having the opportunity to develop a suite of skills in business and data analysis. Main duties of the job To hold responsibility for the non-clinical function of Continuing Healthcare and care sector services. Produce and present regular, presentations data reports as required; and be responsible for data validity for the Continuing Healthcare service. The post holder will have overall responsibility for managing the collation, analysis and presentation of monthly Key Performance Indicator performance data. These performance reports currently provide both the CHC Management Team and NHS Somerset ICB with an understanding of the current level of performance output achieved by the CHC team on a monthly and quarterly basis against the NHS England Key Performance Indicators. The post holder will also be required to work with and be directed by the Associate Director and Head of Continuing Healthcare to deliver on the attainment of key financial and performance initiatives as well as leading on other service & continuous improvements areas for the Continuing Healthcare team. The post holder will hold responsibility for the management of variety of digital data systems within the Continuing Healthcare team. This will include ensuring that all data pathways are accurate and efficiently maintained, thus ensuring our ability to provide required national and regional benchmarking information to NHS England. About us NHS Somerset Integrated Care Board (ICB) is responsible for implementing a health and care strategy developed by the Integrated Care Partnership. It consists of approximately 350 staff across 8 directorates, each with multiple teams. We welcome applications from all backgrounds, including underrepresented groups, and are committed to equality of opportunity. We believe diverse organisations best reflect the communities they serve. We reserve the right to close the vacancy early if sufficient applications are received before the advertised closing date. Visa sponsorship is not offered. Flexible working is available from day one, including an agile home/office-based approach. However, you will be required to work from our HQ in Yeovil for 2-3 days a week and traveling to other Somerset locations for meetings may be necessary. Please consider this before applying. Note for existing NHS Employees applying for Fixed Term vacancies at NHS Somerset If you are an existing NHS Employee and are applying for a Fixed Term role with NHS Somerset, the role will be offered on a secondment basis only. You should gain agreement from your current employer before applying to allow you to be released on secondment. Please ensure the reference section confirms your current HR Department details. Thank you for your interest Date posted 11 February 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year Contract Permanent Working pattern Full-time, Flexible working Reference number D9462-SOMICB008-25 Job locations ICB Wynford House Wynford House, Lufton Way Yeovil Somerset BA21 8HR Job description Job responsibilities PURPOSE OF THE ROLE This role is essential to manage the business, performance and digital arm of Continuing Healthcare. The post holder will also have responsibility to manage, promote and support the effective use of data, information, knowledge and technology primarily to support the attainment of Continuing Healthcare performance metrics targets as well as improve, inform and support a portfolio of projects, services, and high level initiatives. Key Responsibilities: To hold responsibility for the non-clinical function of Continuing Healthcare and care sector services. Produce and present regular, presentations data reports as required; and be responsible for data validity for the Continuing Healthcare service. The post holder will have overall responsibility for managing the collation, analysis and presentation of monthly Key Performance Indicator performance data. These performance reports currently provide both the CHC Management Team and NHS Somerset ICB with an understanding of the current level of performance output achieved by the CHC team on a monthly and quarterly basis against the NHS England Key Performance Indicators. The post holder will also be required to work with and be directed by the Associate Director and Head of Continuing Healthcare to deliver on the attainment of key financial and performance initiatives as well as leading on other service & continuous improvements areas for the Continuing Healthcare team. The post holder will hold responsibility for the management of variety of digital data systems within the Continuing Healthcare team. This will include ensuring that all data pathways are accurate and efficiently maintained, thus ensuring our ability to provide required national and regional benchmarking information to NHS England. The post holder will be responsible for the line management of the non-clinical arm of the CHC Team managers and the role will also include the managing and monitoring of the day to day functions associated with these positions. To work directly with the Finance Lead where appropriate to support reporting on keys areas of performance, including benchmarking activities for both regional and national data sets. To provide high quality project, service, initiative and support to the assessment and leadership team including analysis relating to the attainment of QIPP targets. To provide the CHC Management Team with innovative service improvements options that will drive continuous improvement forward. To support wider service improvement measures within the directorate and wider ICB as directed. To manage, maintain and develop administrative services within the Continuing Healthcare Team which will underpin clinical and business performance including clinicians and administrative staff, developing the team in order to provide an effective service. The post holder will be required to have an excellent knowledge of specialised IT systems and platforms as well as being trained to an advanced level on all of the Microsoft Office applications (Word, Excel, Access, Project and PowerPoint). To be able to manipulate and evaluate complex data using various statistical techniques, produce board level reports and be competent to present these when required. To ensure that all data collation and analysis for the entirety of the Continuing Healthcare Team that supports and adheres to governance requirements. Develop CHC efficiency reports to inform and assure ICB leadership as to attainment progress. To develop and establish a collaborative working relationship with Somerset ICBs performance and Business Intelligence teams, with the aim to improve communication, processes and shared intelligence. Participate in relevant wider ICB working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads. Communicate information and issues, including briefings and reports to any party of interest both internal and external to the ICB. Maintaining awareness of strategic developments within the Somerset system and implementing associated change within own sphere of responsibility. Communicate business sensitive information from NHS staff at all levels of the organisation as required. Develop and implement business processes which impact across the CHC service delivery. Reporting any concerns or presenting risks in a timely and effective manner to the Associate Director and/or the Head of Continuing Healthcare and interpret and explain these effectively to senior staff. At all times encourage and develop a patient focused service, enabling service improvement and promoting business growth and efficiency without compromising quality or patient safety. Job description Job responsibilities PURPOSE OF THE ROLE This role is essential to manage the business, performance and digital arm of Continuing Healthcare. The post holder will also have responsibility to manage, promote and support the effective use of data, information, knowledge and technology primarily to support the attainment of Continuing Healthcare performance metrics targets as well as improve, inform and support a portfolio of projects, services, and high level initiatives. Key Responsibilities: To hold responsibility for the non-clinical function of Continuing Healthcare and care sector services. Produce and present regular, presentations data reports as required; and be responsible for data validity for the Continuing Healthcare service. The post holder will have overall responsibility for managing the collation, analysis and presentation of monthly Key Performance Indicator performance data. These performance reports currently provide both the CHC Management Team and NHS Somerset ICB with an understanding of the current level of performance output achieved by the CHC team on a monthly and quarterly basis against the NHS England Key Performance Indicators. The post holder will also be required to work with and be directed by the Associate Director and Head of Continuing Healthcare to deliver on the attainment of key financial and performance initiatives as well as leading on other service & continuous improvements areas for the Continuing Healthcare team. The post holder will hold responsibility for the management of variety of digital data systems within the Continuing Healthcare team. This will include ensuring that all data pathways are accurate and efficiently maintained, thus ensuring our ability to provide required national and regional benchmarking information to NHS England. The post holder will be responsible for the line management of the non-clinical arm of the CHC Team managers and the role will also include the managing and monitoring of the day to day functions associated with these positions. To work directly with the Finance Lead where appropriate to support reporting on keys areas of performance, including benchmarking activities for both regional and national data sets. To provide high quality project, service, initiative and support to the assessment and leadership team including analysis relating to the attainment of QIPP targets. To provide the CHC Management Team with innovative service improvements options that will drive continuous improvement forward. To support wider service improvement measures within the directorate and wider ICB as directed. To manage, maintain and develop administrative services within the Continuing Healthcare Team which will underpin clinical and business performance including clinicians and administrative staff, developing the team in order to provide an effective service. The post holder will be required to have an excellent knowledge of specialised IT systems and platforms as well as being trained to an advanced level on all of the Microsoft Office applications (Word, Excel, Access, Project and PowerPoint). To be able to manipulate and evaluate complex data using various statistical techniques, produce board level reports and be competent to present these when required. To ensure that all data collation and analysis for the entirety of the Continuing Healthcare Team that supports and adheres to governance requirements. Develop CHC efficiency reports to inform and assure ICB leadership as to attainment progress. To develop and establish a collaborative working relationship with Somerset ICBs performance and Business Intelligence teams, with the aim to improve communication, processes and shared intelligence. Participate in relevant wider ICB working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads. Communicate information and issues, including briefings and reports to any party of interest both internal and external to the ICB. Maintaining awareness of strategic developments within the Somerset system and implementing associated change within own sphere of responsibility. Communicate business sensitive information from NHS staff at all levels of the organisation as required. Develop and implement business processes which impact across the CHC service delivery. Reporting any concerns or presenting risks in a timely and effective manner to the Associate Director and/or the Head of Continuing Healthcare and interpret and explain these effectively to senior staff. At all times encourage and develop a patient focused service, enabling service improvement and promoting business growth and efficiency without compromising quality or patient safety. Person Specification Personal Statement / Motivation for Applying Essential Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying. Qualifications Essential Educated to degree or equivalent level Excellent Keyboard / Computer Skills (minimum CLAIT or equivalent) Desirable Project Management Qualification Experience Essential Excellent ability to drive transformation, development and improvement within a lens on service environment. Excellent working knowledge of all MS Office applications. Excellent working knowledge of databases. Excellent working knowledge of financial invoicing and the related software applications/platforms. Excellent knowledge of the management of data systems and reporting acquired through formal or informal education with evidence of job specific experience equivalent to graduate level qualification. Desirable Clear understanding of the relationship between the Department of Health, NHS England and the ICB and key performance areas for compliance and reporting within area of practice Person Specification Personal Statement / Motivation for Applying Essential Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying. Qualifications Essential Educated to degree or equivalent level Excellent Keyboard / Computer Skills (minimum CLAIT or equivalent) Desirable Project Management Qualification Experience Essential Excellent ability to drive transformation, development and improvement within a lens on service environment. Excellent working knowledge of all MS Office applications. Excellent working knowledge of databases. Excellent working knowledge of financial invoicing and the related software applications/platforms. Excellent knowledge of the management of data systems and reporting acquired through formal or informal education with evidence of job specific experience equivalent to graduate level qualification. Desirable Clear understanding of the relationship between the Department of Health, NHS England and the ICB and key performance areas for compliance and reporting within area of practice Employer details Employer name NHS Somerset Integrated Care Board Address ICB Wynford House Wynford House, Lufton Way Yeovil Somerset BA21 8HR Employer's website https://nhssomerset.nhs.uk/ (Opens in a new tab)