Hexagon Recruitment are pleased to be recruiting for our client located at Runcorn for the Permanent position of a: Technical Support Assistant.
Our client is a long-established company who operates right across the UK dealing with Retail, Commercial, and Industrial Installations. Due to continued growth, they are looking to add a Technical Support Assistant to join the existing team.
Hours of work: Monday to Friday, 8am to 5pm
Salary offered: £26,000 (plus) per year, Plus Holidays, Plus Benefits
Required Skills:
1. Good customer service skills.
2. Good PC skills.
3. Able to handle inbound & outbound calls.
4. Able to handle customer urgent needs whilst working with the team.
5. Ability to prioritise work schedules to meet customer urgent needs.
6. Check stock levels for parts and prioritise delivery to site or engineers.
7. Reorder stock when levels are low.
8. Reschedule and prioritise engineers to attend the customer site according to the customer service level agreement.
9. Plan and arrange daily/weekly engineer schedules and liaise with all engineers.
Our client does offer ongoing training for the right person.
If this position is for you, please forward your CV via the job board link as our client offers an immediate interview for the right person. We will contact you to discuss this job role in more detail.
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