Learning and Development Officer | CDD Operational Delivery | Gateshead Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. We’re looking for a Learning and Development Officer to join our ever-evolving Customer Due Diligence team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Our Legal, Risk, Compliance and Audit teams ensure we're doing business the right way. They help us balance a healthy risk appetite, so we're empowered to expand our horizons. As a member of our CDD Operational Delivery team, you will play a crucial role in designing, delivering and managing effective training programs related to customer due diligence. This position will work closely with Compliance, Legal and human resources departments to ensure that our employees have the knowledge and skills necessary to comply with relevant regulations and internal policies. What you’ll own Conduct regular assessments to identify training needs to address individual, departmental or company needs related to customer due diligence, including but not limited to, regulatory changes, new products or services and emerging risks. Develop and maintain comprehensive training materials such as eLearning modules, workshops and presentations covering topics such as leadership skills, communication, UBO identification, source of wealth, sanctions screening. Deliver engaging and informative training sessions to employees at all levels, ensuring that the content is tailored to their roles and responsibilities. Engage confidently with stakeholders from other areas of the business to communicate complex CDD concepts and processes. Track and measure the effectiveness of training programmes through pre and post training assessment, surveys and other evaluation methods. Coordinate with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum. Maintain a repository of training materials and resources to facilitate ongoing learning and development. Stay abreast of trends and industry best practices to ensure knowledge remains up to date and effective. Work closely with Compliance, Legal and Human Resources teams to ensure that training programmes align with organisational objectives and regulatory requirements. Improve organisational performance by meeting with management regularly to establish and maintain effective partnerships, developing performance models aligned with corporate strategic direction and business goals. Where you’ll own it Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work. What you bring Bachelor’s degree in business administration, human resources or the equivalent combination of education, training, or work experience. Experience working within a financial institution, payments firm or similar regulated industry. A demonstrable understanding of legal/regulatory requirements surrounding Customer Due Diligence. Certified to create, teach and implement process improvement, quality management applications, psychological and behavioural assessment instruments, performance management processes and models, management coaching processes and instructional design and adult learning theory. Significant expertise in facilitating adult learning and group dynamics. In-depth formal assessment processes, consulting services and I measurement practices. A self-starter who fosters a positive inclusive, collaborative team culture by maintaining open professional communications and being a team player. Worldpay perks - what we’ll bring for you We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up. Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. We can’t wait to hear from you. To find out more about working with us, find us on LinkedIn. LI-LH Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. pridepass