Job summary An exciting opportunity has arisen for two part time team administrators to join the Bentley House Community Health Hub. We are looking for enthusiastic and organised administrators to support the team to deliver a patient-focused service, You will need to be a motivated and flexible team player with excellent communication skills. Previous work experience in mental health would be desirable. Main duties of the job One post holder will be attached to the Psychotropic Clinic team, responsible for supporting the team with the general coordination of the clinic. One post holder will support the Psychology, Occupational Therapy and Psychotherapy team and will work closely with the therapy leads. For both roles, the duties include management of referrals and waiting lists on the electronic patient record SystmOne, processing letters, telephone calls and minute taking. The post holders will also support their teams with audits and reviewing KPI's to prevent potential breaches. The post holders will be part of a wider admin team including referral coordinators, receptionist and medical secretaries, who work as a team to provide nominal cover for general admin tasks when required. About us Bentley House is proud to serve a diverse community in Harrow. The admin team are expanding a short walk from Harrow & Wealdstone station, with good transport links. The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings. Date posted 25 February 2025 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year per annum (pro rata P/T) inc HCAS Contract Permanent Working pattern Part-time Reference number 333-J-HA-0633 Job locations Bentley House 15-21 Headstone Drive Harrow HA3 5QX Job description Job responsibilities Please see attached Job Description and Person Specification for further details. Duties of the Psychology, Occupational Therapy, Psychotherapy admin role include the following: Sending letters and forms to service users, carers and GPs Receiving and making telephone calls Supporting the management of generic inboxes Managing spreadsheets (including KPIs) Supporting with SystmOne recording, uploading of documents Supporting management of waiting lists Managing room bookings for the team Attendance and minute taking for each specialisms meetings Provide cover for general admin/reception as/when required Ordering of equipment The duties for the admin post for the Psychotropic Clinic include supporting with the following: Supporting with coordination of referrals Managing the generic inbox Receiving and making telephone calls Appointment set up and reminders Sending clinic letters Recording and uploading of information onto Systm1 Support with managing non-attendance and cancellations Minute taking Ordering of equipment Job description Job responsibilities Please see attached Job Description and Person Specification for further details. Duties of the Psychology, Occupational Therapy, Psychotherapy admin role include the following: Sending letters and forms to service users, carers and GPs Receiving and making telephone calls Supporting the management of generic inboxes Managing spreadsheets (including KPIs) Supporting with SystmOne recording, uploading of documents Supporting management of waiting lists Managing room bookings for the team Attendance and minute taking for each specialisms meetings Provide cover for general admin/reception as/when required Ordering of equipment The duties for the admin post for the Psychotropic Clinic include supporting with the following: Supporting with coordination of referrals Managing the generic inbox Receiving and making telephone calls Appointment set up and reminders Sending clinic letters Recording and uploading of information onto Systm1 Support with managing non-attendance and cancellations Minute taking Ordering of equipment Person Specification Experience Essential Work with people with mental health problems and/or other disabilities. Experience working in a multidisciplinary team Desirable Experience of paid work in direct care provision. Experience of working within an IAPT service. Skills Essential Able to use Microsoft Office: Word, Excel, Powerpoint Able to communicate well in English, verbally and written Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance. An understanding of the needs and difficulties of people with mental health problems or other disabilities. An ability to apply existing psychological knowledge to a mental health context An understanding of psychology applied to health care High level of proficiency in working with databases such as Excel and designing spreadsheets and other tools for analysing and reviewing data Desirable Experience using microcomputers for databases or data analysis, especially SPSS for Windows. Experience using Canva to create social media posts, digital adverts and service-related leaflets. TRAINING & QUALIFICATIONS Essential An upper second class honours degree or higher in psychology. Entitlement to graduate membership of the British Psychological Society Desirable Further post graduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis. Personal Essential An ability to interact effectively with staff from all disciplines. An ability to interact with people with mental health problems disabilities. Ability to work reliably and consistently with work agreed and supervised at regular intervals. Desirable An interest in working with people with mental health problems or other disabilities. Other Essential Ability to accept and use supervision appropriately and effectively. Desirable A desire to explore a career in Professional Psychology especially towards training as a qualified psychological wellbeing practitioner Person Specification Experience Essential Work with people with mental health problems and/or other disabilities. Experience working in a multidisciplinary team Desirable Experience of paid work in direct care provision. Experience of working within an IAPT service. Skills Essential Able to use Microsoft Office: Word, Excel, Powerpoint Able to communicate well in English, verbally and written Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance. An understanding of the needs and difficulties of people with mental health problems or other disabilities. An ability to apply existing psychological knowledge to a mental health context An understanding of psychology applied to health care High level of proficiency in working with databases such as Excel and designing spreadsheets and other tools for analysing and reviewing data Desirable Experience using microcomputers for databases or data analysis, especially SPSS for Windows. Experience using Canva to create social media posts, digital adverts and service-related leaflets. TRAINING & QUALIFICATIONS Essential An upper second class honours degree or higher in psychology. Entitlement to graduate membership of the British Psychological Society Desirable Further post graduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis. Personal Essential An ability to interact effectively with staff from all disciplines. An ability to interact with people with mental health problems disabilities. Ability to work reliably and consistently with work agreed and supervised at regular intervals. Desirable An interest in working with people with mental health problems or other disabilities. Other Essential Ability to accept and use supervision appropriately and effectively. Desirable A desire to explore a career in Professional Psychology especially towards training as a qualified psychological wellbeing practitioner Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Central and North West London NHS Foundation Trust Address Bentley House 15-21 Headstone Drive Harrow HA3 5QX Employer's website https://www.cnwl.nhs.uk/work (Opens in a new tab)