The Company:
Jackson Fire & Security is rapidly expanding operations across the UK, making now an exciting time to join a company which benefits from constant demand for its fire and security solutions. We work in a wide range of sectors including education, social housing, property management and retail, offering solutions from basic fire extinguishers through to large commercial installations.
Working for Jackson Fire & Security you will be a highly organised and proactive individual. You will be based at our Head Office in Mold, North Wales and our standard working hours are 8am-5pm Monday to Friday. Some flexibility will be required to support the needs of the business.
Main Responsibilities:
As the Service Engineer Manager you will be responsibly to lead, manage and motivate a team of lone working field-based Fire & Security Engineers and the Operations office, ensuring that all customers are serviced, on time and to the highest standards. Your duties will include:
* Developing strong relationships with customers, focusing on customer service, retention and growth
* Managing, motivating and supporting field engineers directly
* Distribution and allocation of work, ensuring completion within agreed timescales
* Monitoring and reporting weekly on key deliverables and KPI’s in line with our NSI and BAFE accreditations and business targets
* Resolving all customer queries promptly, ensuring delivery of the highest standards of service
* Monitoring materials and equipment, ensuring stock levels are correct
* Managing fleet ensuring adherence to standards and maintenance schedule
* Liaising with suppliers to ensure best price practice and stock availability
Person Specification:
* Proven Experience of hands-on direct management of a team of Engineers or similar on a day to day basis - ideally gained within the fire protection or security industry
* Highly driven and motivated and the ability to mutli task daily
* Attention to detail is a key part element of this role
* People management and motivation of the lone working engineers
* Strong commercial acumen
* Clear, effective and influential communication skills at all levels
* Must be IT literate with knowledge of Microsoft and experience of using CRM systems
* Must have a Full UK driving licence
The Benefits:
* Salary up to Up to £45,000 per annum basic – depending on experience
* Performance related bonus
* 25 days annual leave plus Bank Holidays
* Additional day off for your birthday
* Continuous ongoing training opportunities
* Private medical insurance
* Opportunities to progress within the organisation
* Company pension
* Laptop, mobile phone, and uniform
* Regular team building days/nights out
* Quarterly recognition awards for outstanding performance
* Christmas Bonus
* Office based in Mold, North Wales
Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.