Job Title: Operations Manager
Department: Operations
Location: Hybrid working role with expectation of working in the office 3 days a week.
Salary: £40,000 paid pro rata + Oncall; £40.00 per weekday. £200.00 per full weekend.
Contract Type: 30hr per week, paid pro rata, hours to be delivered across 4 days a week.
Working Hours: As manager in a 24hr operation care, you will be required to work outside of traditional 9-5pm working patterns to ensure we are meeting the needs of the business. This may require some weekend working, evenings, and early mornings.
The Role: Operational oversight of the day-to-day delivery of care and business continuity. Including taking a lead role in maintaining and implementing organizational compliance standards and line management of the Registered Manager.
Key Duties & Responsibilities:
* Line management and coaching of the registered managers.
* Setting and managing individual KPIs in line with organizational direction and regulatory expectations.
* Supporting operational oversight, including monitoring the business continuity plans.
* Expectation to take on responsibility of Registered Manager role if required during recruitment & absence shortfalls.
* Implementing & conducting regular quality and compliance audits to identify areas for improvement.
* Managing and being part of the on-call function.
* Oversight in the effective use of on-call to provide sufficient business continuity.
* Oversight of monthly reporting of Team Coordinators and Registered Managers.
* Take a lead in supporting and responding to formal complaints.
* Maintain positive stakeholder relations.
* Providing training and support to staff to ensure they understand and meet quality standards.
* Take an active role in delivering training sessions on various topics when required.
* Lead on the employee induction process; oversee the compliance and management of the employee’s induction into the organization, including ensuring all pre-employment checks are completed, effective communication of responsibility, supporting inductions, and oversight of probationary period checks and paperwork delivered to a high standard.
* Assessing staff training needs and evaluating the effectiveness of training programs.
* Providing ongoing support and mentoring to staff to help them develop their skills and knowledge.
* Creating and implementing action plans based on audit findings to enhance service quality.
* Maintaining accurate records of training activities, attendance, and staff performance.
* Contributes to a positive, inclusive, welcoming, and supportive culture that welcomes and celebrates diversity.
Person Specification: Knowledge, Skills and Behaviours
Skills:
* Ability to ensure team member support is a priority.
* Ability to work as part of a team.
* Proficiency in knowing when to escalate a more complex issue to the Business and Development Director.
* Ability to manage conflicting demands and priorities.
* Solution-focused.
* Able to confidently convey knowledge about the You First specialisms, for example, complex support, supporting people with autism and/or mental illness.
* Proficient in Microsoft Office.
* Aptitude to work with app-based technology including rostering systems.
* Ability to communicate clearly and effectively; able to identify the communication chain and the people that need to be in it.
Behaviours:
* Ability to understand yourself and take time to understand others and operate from this understanding. You appreciate that “knowing” your team members is central to effective management.
* Able to express organizational expectations and standards in a way that supports the person you are communicating with to grow and develop in their role. Values diversity and promotes equality.
* Treat all people with dignity. Being open, honest, and transparent in your communications and duties. Being visible and accessible; supportive, encouraging, respectful, and courteous to all team members.
* Ability to walk in the shoes of another, supporting your understanding and interactions with people.
* Operating with an awareness of professional responsibility and accountability, demonstrating lessons learned. Remaining true to your word and conducting yourself with integrity. Acting upon delegated/promised action points in a timely manner.
Experience:
* Experience of developing people in their roles thus supporting staff retention.
* Experience of supporting people with learning disabilities, autism, and/or mental illness in community settings.
* Experience of managing the provision of support for people with learning disabilities, autism, and/or mental illness.
* Experience in managing teams of people in a social care setting.
* Experience of team leadership.
* Experience of performance management and quality assurance models.
* Coaching and mentoring experience.
Knowledge & Qualifications:
* Knowledge of the social and health care sector.
* Regulation to the sector.
* Understanding of how the domiciliary support sector operates.
* Understanding personalisation and person-centred approaches.
* Holds a relevant level 5 qualification or equivalent.
Additional Information:
* A preparedness to work outside traditional working hours when required; to occasionally work outside of your contract hours to respond to urgent situations.
* A commitment to further study and progression within the organization.
* A full driving license and access to a vehicle.
* A commitment to personal and professional development.
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