It offers an exciting opportunity to be part of an innovative and collaborative team, sharing ideas and implementing them where appropriate, allowing you to be at the heart of decision-making and problem-solving.
We are looking for 2x Operations Administrators for our team, so if you thrive in a dynamic environment, enjoy multi-taking and have a knack for organisation, this position could be for you.
You'll develop valuable skills, collaborate with diverse teams, and contribute to the overall success of the Performance and Assurance directorate.
The Operations Administrator plays a vital role ensuring the smooth and efficient functioning of the System Operations Centre (SOC).
The post holder will work a shift pattern of 7.5hrs per day, plus a 30 mins break, working 5 out of 7 days a week. Expected operating hours for the team are 0800 - 20:00 Monday to Friday, 0800 - 1800 weekends and bank holidays in line with the Regional Operations Centre and National Operations Centre. The hours will be flexible in line with demand and the current incident. Currently, the operating hours are 08:00 - 18:00 7 days a week, but will increase once a full team has been established.
The post holder will work closely with the Business Support Coordinator and other Operations Administrator staff to ensure that there is always effective and robust cover for Cambridgeshire and Peterborough Integrated Care Board mandated duties.
Main duties of the job
Administrative Duties
Follow and update Standard Operating Procedures
Identify issues and actions required using initiative and understanding of own authority and/or escalate when necessary
Prepare and draft documents as requested, maintaining the highest levels of professional standards
Provide detailed records of meetings, documents and updates on logs ensuring all allocated meetings are covered and meet the expected requirements
Organise team meetings, prepare agendas, and take minutes at meetings as required
Ensure the appropriate lead is appraised of all necessary information for escalation and/or attention
Manage correspondence in the SPOC mailbox
Manage actions from meetings that are assigned to the team, briefing colleagues. Secure updates to ensure actions are completed
Develop and support the maintenance of any documentation and tracking tools necessary
Develop and support the collation of any Situational Reporting required to NHSEI
Upload and scan documents as required, including to the extranet
Ensure reports and papers are prepared and forwarded to appropriate team members
Collate data returns into simple summary reports as required
Team Building
Establish and maintain professional relationships with colleagues of all levels
Provide training and awareness to new members of the team
Work with the lead and team to ensure all risks are escalated appropriately
Provide peer support to all colleagues within the team as necessary
NHS Cambridgeshire & Peterborough is an Integrated Care Board (ICB) and the statutory NHS organisation responsible for planning and delivering local health and care services to the population and communities of Cambridgeshire & Peterborough.