Customer Service Advisor based in Warrington (WA5) Offering £13.60 per hour, paid weekly - every Friday Start date: 13th January Interviews taking place in December We are recruiting on behalf of our fantastic client based in Warrington, within this role you will be joining an existing team within a customer service department. Full training will be provided The Role Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact Making outbound calls to customers with outstanding bills, discussing their finances and setting up a payment plan to resolve the debt. Ability to deal sensatively with vulnerable customers Diagnose customer issues through detailed questioning and active listening. Investigate and interpret data held on a number of different systems. Manage customer expectations and set and agree timescales for actions to be performed. Review own performance statistics and take responsibility for personal development. Ability to be able to respond to and resolve written customer contacts. The Hours: Full time, 37 hours per week. Monday - Friday; 8am-8pm, Working 1 in 4 Saturdays Fixed 4 week rota The Pay: £13.60 per hour Paid weekly, every Friday If this sounds like the role for you then apply now CCNorthWest