Employer: Oxford University Hospitals NHS Foundation Trust
Employer type: NHS
Site: Horton General Hospital
Town: Banbury
Salary: £26,530 - £29,114 per annum pro rata
Salary period: Yearly
Closing: 03/12/2024 23:59
Interview date: 10/12/2024
NHS AfC: Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services.
Job overview
An exciting opportunity has arisen within the Gynaecology Administrative Team for a part-time Patient Pathway Coordinator to join our team at the Horton General Hospital, with some cross-site working at the John Radcliffe Hospital in Oxford as required.
The successful candidate will have an exceptional approach to customer service and be highly organised. They will be able to work well both in a team and independently, and will be flexible to meet the demands of the service.
Main duties of the job
The post holder will be expected to provide cross cover across the Gynaecology Administrative team as directed by the Team leader according to service needs.
Key responsibilities include:
1. Administering all new referrals received via the E referral service, ensuring all are electronically triaged by the appropriate clinical staff member.
2. Processing and logging all non-Choose and Book referrals on EPR, including registering new patients and updating existing patient details.
3. Booking new and follow-up outpatient and diagnostic appointments, ensuring that capacity is effectively used.
4. Rescheduling outpatient appointments as a result of patient cancellations.
5. Reviewing patient DNAs and rescheduling appointments in line with local processes.
6. Completing clinic cancellation forms and processing cancellations on EPR.
7. Managing the OP PTL and Incomplete lists.
Person specification
Qualifications
* GCSE or equivalent in English and Maths, grades A-C
* NVQ or Apprenticeship in Customer Care or Business Administration
Experience
* In-depth understanding of Medical Terminology appropriate to specialism
* Good knowledge of patient pathways
* EPR Experience
* Experience of effective waiting list management
Personal Skills
* Accurate data entry and attention to detail
* Organising, planning and prioritising skills
* Evidence of team working
COVID-19: The COVID-19 vaccination remains the best way to protect yourself and others. While vaccination is not a condition of employment, we encourage our staff to get vaccinated.
Next Steps: Please ensure your application reflects the job description and person specification. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks.
No unsolicited recruitment agency telephone calls or emails.
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