We are seeking a Customer Project Coordinator with a background in the I&C field for a large industrial manufacturer and distribution centre based in Burnley. The successful candidate will be pivotal in key customer conversations & project intake management. The following will have overarching support functions with order management, data processing, client quotation logging, supply chain management, & product delivery.
Client Details
The client we are currently partnering with is a multinational distributor that holds a portfolio of numerous national and international clients under bulk volume orders. The company is undergoing a strong growth period as of now to match its forecasted peak period and is, therefore, actively investing in its now strengthened customer hub.
Description
Key responsibilities will consist of:
* Coordinate production and delivery of custom, tailor-made products
* Work closely with production teams to ensure order accuracy
* Maintain exceptional customer service throughout the order process
* Handle customer inquiries and resolve any issues promptly
* Monitor and update order status in the company's system
* Collaborate with sales team to achieve customer satisfaction
* Ensure all procedures adhere to company standards and regulations
* Participate in team meetings and contribute to continuous improvement efforts
Profile
A successful Customer Coordinator should have:
* A background in I&C field within customer functions
* Strong telephony professional manner & ability
* Proven experience in a customer service role
* Strong coordination and organisational skills
* Excellent communication and interpersonal skills
* Proficiency in using business software and systems
* A collaborative mindset and ability to work as part of a team
Job Offer
* Hybrid working with a certain degree of flexibility
* Flexi-time & accessible shift patterns
* Company bonus & profit share
* Internal progression & step-up availability
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