We are looking for a tenacious Desk Based Account Manager to join our team in our Head Office in Ammanford.
The role of Desk Based Account Manager is a new position for LBS and is focused on proactive outgoing calls to customers new and existing.
Responsibilities
* Identify customer needs with ‘real time’ feedback to adapt quickly to meet customer and market challenges.
* Support our branches and specialist divisions by contacting lapsed/dormant or new customers to promote the full LBS group offer.
* Analyse internal and external ledger setups and support internal and external colleagues.
* Track projects.
What will I be doing?
* Drive new business initiatives to a wide range of customers across multiple brands.
* Make effective use of time as a resource to achieve objectives through consistent planning.
* Develop lapsed/dormant/new relationships.
* Ensure all customers are fully aware of the LBS group offer, selling our ‘one-stop shop’ to all customers.
* Conduct welcome calls to New Accounts to establish their needs and assess ongoing requirements.
* Maintain, qualify, and re-qualify accurate records of existing customer contacts and data using a CRM system to maximise opportunities.
* Use Barbour software to locate and identify potential projects/subcontractors for LBS Account Managers and branches, logging data for regular follow-up through to quote/order success (previous experience with Barbour/Glenigan is helpful, but full training will be given).
What are we looking for?
* Prior experience of making successful targeted outbound sales calls to warm and cold customers.
* Follow up leads/projects and ensure they are logged and followed through to completion with all internal stakeholders.
* Ability to deal with and overcome objections.
* Adaptability to changing business priorities.
* Manage and build key internal and external stakeholder relationships.
* Excellent communication and interpersonal skills with the ability to relate to a broad spectrum of individuals.
* Ability to work on your own initiative.
* Attention to detail and organisation.
* Good knowledge of Excel.
Why choose LBS?
Some of the benefits of working for us include a Profit Share Bonus Scheme, an online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training, and career progression opportunities.
Hours of work: An average of 38.75 hrs per week Monday to Friday from between 8am and 5pm.
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