Splendid Hospitality Group is one of the UKs fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day - it’s the ‘Splendid Hospitality Way’ which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy.
Job Description
We are seeking an experienced north-based Group IT Engineer to oversee the deployment, maintenance, and optimization of our IT infrastructure across our Northern Properties (based in York, Leeds and Scotland). The ideal candidate will possess a strong technical background, and a deep understanding of network systems, telecommunications, and hardware/software management preferably within a hotel/hospitality environment. You will play a critical role in ensuring that our IT environment is efficient, secure, and aligned with the evolving needs of our business.
What We Offer
We want our Family Members to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people within our corporate and hotel teams, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:
1. Free Parking (Head Office)
2. Apprenticeship programmes available
3. Learning and Development Opportunities available through our Leadership Development Programmes
4. Heavily discounted hotel stays and food & beverage discounts at all our properties
5. 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services physical wellbeing & financial aid.
6. Life Assurance
7. 25 holiday days
8. Automatic Enrolment into a workplace pension scheme
About Us
Our success lies amongst the strengths and skills of the dedicated and professional people we employ. Everyone at Splendid Hospitality is committed to The Splendid Hospitality Way, delivering genuine service to 'Create Extraordinary Experiences'. The team offers a wealth of experience across a variety of talents ensuring that the Group is well positioned to achieve its vision to be a Centre of Global Excellence for Hospitality.
Role in our Family
IT Infrastructure Management:
* Oversee the deployment, maintenance, and optimization of IT infrastructure, including Microsoft 365 tenancy, networks, servers, and telecommunications systems and CCTV systems.
* Ensure all hardware and software are up-to-date for each property.
* Perform regular maintenance on communications cabinets and manage office moves where necessary.
Technical Support:
* Provide second-line technical support to end-users, addressing hardware and software issues promptly and efficiently.
* Provide support and assist with troubleshooting with our property management systems (PMS), WiFi, telecommunications, TV and AV systems.
* Maintain good relationships with our 3rd Party suppliers to ensure consistent support to our hotels.
* Procure IT equipment and services cost-effectively.
Training and Development:
* Provide training and guidance to property-level IT teams to enhance their skills and knowledge to promote a self-sufficient environment.
* Stay up to date on emerging IT trends and technologies relevant to the hospitality industry.
Project Management:
* Lead or participate in IT projects, such as system upgrades, new technology implementations, property expansions or new developments
* Coordinate project timelines, engaging key stakeholders to ensure successful project delivery.
* Actively work towards transitioning more infrastructure to the cloud within the context of hospitality.
Asset Management Documentation:
* Maintain accurate records and documentation of IT systems, configurations, and procedures.
* Ensure property teams have access to necessary documentation.
QUALIFICATIONS/EXPERIENCE:
* Bachelor's Degree or equivalent experience in Computer Science, Information Technology, or a related field.
* Minimum of 2 years of IT end-user support/helpdesk experience.
* Strong analytical troubleshooting skills to effectively identify and resolve problems.
* Collaborative team player capable of coordinating with other departments to deliver comprehensive solutions.
* Excellent communication skills with a customer-focused mindset.
* Proficiency in remote administration/connectivity methods.
* Proficiency in Microsoft-based computer/user management (Microsoft Active Directory, Azure, Exchange), both on cloud and on-premises.
* Strong knowledge of desktop applications (Microsoft Technologies) and networking (LAN/WAN) and networking protocols
* Experience with hotel-specific systems, including Opera PMS, Micros, HotSOS, Mitel PBX/Dect, key access systems, and digital signage systems.
* Practical experience in Ethernet/Fibre patching and telecoms wiring.
* Self-management capability and effective communication with both IT and non-IT users.
What Happens Next
Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid group.
The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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