Job Title: Front of House Executive Location: Mayfair London Salary £33,500
We have an exciting opportunity for a Front of House, Customer Experience team member based in London on a permanent basis.
The FOH team member will look after the main front of house for a high-end commercial property in the heart of Mayfair and be the main point of contact for occupiers and field initial queries.
Key Responsibilities
* Ensure the fundamentals of customer services are followed and delivery to the highest standards
* Deliver a warm welcome and a fond farewell to clients, occupiers, visitors
* Ensure front of house areas are always immaculately presented
* Adhere to H&S protocols
* Responding to telephone or email enquiries from internal or external clients
* Ensure property visitor management processes are strictly followed
* Deal with complaints and offer prompt resolutions, escalate where necessary
* Data processing and management of databases
* Log any property faults/issues with the helpdesk and inform the Facilities Management team
* Build professional relationships with clients, occupiers, guests, and stakeholders
* Carry out Quality Assurance Checks/walk arounds (inside and outside the building)
What you need
* Experience working within the Property Management sector (desirable)
* Possess excellent communication, both written and verbal skills
* Strong academic background with good Literacy and Numeracy skills
* Intermediate knowledge of MS Outlook, Word, Excel, and PowerPoint
Hours
* Monday to Friday (9 hour shift patterns) - 8am - 5pm, 8.30am - 5.30pm or 9am - 6pm