Job Title
A Technical Service Lead is required to manage customer relationships, provide technical support, and drive continuous improvement of clients PVC compounds.
About the Company
{company} is a leading chemical manufacturer specializing in thermoplastic products with global exports.
Location
The role is based in Durham, UK.
Responsibilities
* Manage a team of professionals providing guidance, support, and training.
* Collaborate with customers to understand their needs and develop solutions.
* Act as primary technical liaison ensuring high levels of customer satisfaction.
* Support quality issues resolution and collaborate with the Quality team.
* Lead product development and innovation initiatives providing customer insights.
Your Background
* Degree qualified in Polymer Science, chemical engineering, or related field.
* Highly experienced within a compounding industry (preferably PVC) with a strong focus on technical service and customer support.
* Proven track record of managing and developing technical teams.
* In-depth knowledge of compounding processes, formulations, and applications.
* Extensive experience working with various end-use applications for plastics compounds.
Requirements
* $85,000 - $110,000 per annum (dependent on experience).
What We Offer
* Pension scheme with salary sacrifice option.
* Death in Service benefit.
* Discounted BUPA membership.
* Employee Discount Scheme.
* Employee Assistance Programme.
* Free Will Writing and discounted partner services.